Overview
Work History
Education
Skills
Timeline
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Cassandra Pawlak

Strongsville,OH

Overview

11
11
years of professional experience

Work History

Receptionist

Dana Lauren Salon and Spa
Broadview Heights, Ohio
02.2012 - 06.2015
  • Maintained Stylist individual schedules
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled appointments for clients, customers, and other visitors.

Medical Receptionist

Cleveland Clinic
Mayfield Heights, Ohio
02.2011 - 08.2011
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system
  • Processed referrals for specialist care when requested by physicians or patients
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.

Direct Care Worker

Blossom Hill Inc
Broadview Heights, Ohio
08.2004 - 05.2011
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Actively promoted positive behaviors among clients through reinforcement techniques.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Maintained confidentiality according to agency policies regarding client information.
  • Provided personal care to clients, such as bathing, grooming and toileting.

Education

Diploma - Medical Office

Kaplan Career Institute - Brooklyn
Cleveland, OH
04-2010

Skills

  • Office Management
  • File Management
  • Data Entry

  • Scheduling
  • Clerical Support
  • Administrative Support
  • PC proficient
  • Office equipment operations
  • Organization skills
  • Multi-Line Telephone Systems
  • Scheduling appointments
  • Documentation And Reporting

Timeline

Receptionist

Dana Lauren Salon and Spa
02.2012 - 06.2015

Medical Receptionist

Cleveland Clinic
02.2011 - 08.2011

Direct Care Worker

Blossom Hill Inc
08.2004 - 05.2011

Diploma - Medical Office

Kaplan Career Institute - Brooklyn

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Cassandra Pawlak