Cassandra Pawlak
Strongsville,OH
Overview
11
11
years of professional experience
Work History
Receptionist
Dana Lauren Salon and Spa
Broadview Heights, Ohio
02.2012 - 06.2015
- Maintained Stylist individual schedules
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Medical Receptionist
Cleveland Clinic
Mayfield Heights, Ohio
02.2011 - 08.2011
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system
- Processed referrals for specialist care when requested by physicians or patients
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
Direct Care Worker
Blossom Hill Inc
Broadview Heights, Ohio
08.2004 - 05.2011
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Encouraged socialization through recreational activities such as group outings and community events.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Maintained confidentiality according to agency policies regarding client information.
- Provided personal care to clients, such as bathing, grooming and toileting.
Education
Diploma - Medical Office
Kaplan Career Institute - Brooklyn
Cleveland, OH04-2010
Skills
- Office Management
- File Management
- Data Entry
- Scheduling
- Clerical Support
- Administrative Support
- PC proficient
- Office equipment operations
- Organization skills
- Multi-Line Telephone Systems
- Scheduling appointments
- Documentation And Reporting
Timeline
Receptionist
Dana Lauren Salon and Spa
02.2012 - 06.2015
Medical Receptionist
Cleveland Clinic
02.2011 - 08.2011
Direct Care Worker
Blossom Hill Inc
08.2004 - 05.2011
Diploma - Medical Office
Kaplan Career Institute - Brooklyn