Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Pawlak

Strongsville

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

11
11
years of professional experience

Work History

Receptionist

Dana Lauren Salon and Spa
02.2012 - 06.2015
  • Maintained Stylist individual schedules
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled appointments for clients, customers, and other visitors.

Medical Receptionist

Cleveland Clinic
02.2011 - 08.2011
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system
  • Processed referrals for specialist care when requested by physicians or patients
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.

Direct Care Worker

Blossom Hill Inc
08.2004 - 05.2011
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Actively promoted positive behaviors among clients through reinforcement techniques.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Maintained confidentiality according to agency policies regarding client information.
  • Provided personal care to clients, such as bathing, grooming and toileting.

Education

Diploma - Medical Office

Kaplan Career Institute - Brooklyn
Cleveland, OH
04-2010

Skills

  • Office Management
  • File Management
  • Data Entry
  • Scheduling
  • Clerical Support
  • Administrative Support
  • PC proficient
  • Office equipment operations
  • Organization skills
  • Multi-Line Telephone Systems
  • Scheduling appointments
  • Documentation And Reporting

Timeline

Receptionist

Dana Lauren Salon and Spa
02.2012 - 06.2015

Medical Receptionist

Cleveland Clinic
02.2011 - 08.2011

Direct Care Worker

Blossom Hill Inc
08.2004 - 05.2011

Diploma - Medical Office

Kaplan Career Institute - Brooklyn

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Cassandra Pawlak