Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Payne

WA

Summary

Dynamic professional with a passion for enhancing organizational efficiency through innovative strategies. Proficient in leveraging data analysis to drive HR initiatives and deliver actionable insights. Possesses exceptional communication and interpersonal skills, dedicated to implementing best practices in employee development and retention. Brings extensive experience in customer service and sales, adept at building and nurturing customer relationships, understanding client needs, and delivering superior service. Demonstrates strong interpersonal, collaborative, and strategic leadership abilities, effectively managing customer relationships and recruitment while expanding professional networks and devising successful strategies.

Overview

8
8
years of professional experience

Work History

Account Manager

Insight Global
12.2022 - Current
  • Increased new hire traffic and managed recruitment life-cycle from the on-boarding process to application and placement.
  • Organized new employee orientation schedules for new hires outlining human resources policies, procedures, laws, and standards.
  • Utilized sourcing tools such as job boards, referrals, social media, business schools and higher education institutions, resume databases, job ads, and community forums.
  • Promptly corresponded with applicants, coordinated and conducted interviews.
  • Managed full cycle recruiting process meeting diverse staffing needs for various client levels.
  • Posted positions via approved recruitment channels; screened applicants based on education, skills, and qualifications.
  • Managed performance dashboard database used to track key performance metrics such as active pipeline, turnover, sources used, time to fill statistics, cost per hire, diversity of hires, open requisitions by recruiter, number of placements, and number of permanent new hires.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Educated clients on new services to increase customer engagement with brand.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Enhanced client satisfaction by effectively screening and doing reference checks and selecting candidates for various job roles, then compiled lists of best fit candidates to send to manager.
  • Build and maintained strong relationships with hiring managers to understand their talent needs, provide guidance, and ensure a compliant collaborative hiring process with candidate and manager.
  • Maintain strong relationships with candidates to ensure positive candidate experience and effective communication throughout the recruitment process.

Recruiter

Insight Global
10.2021 - 12.2022
  • Hired employees and initiated new hire process outlining human resources policies, procedures, laws, and standards.
  • Reviewed new hire documents for accuracy and completeness by verifying, collecting and correcting additional data.
  • Greeted customers/clients seeking employment.
  • Answered average of 40+ calls per day addressing customer inquiries, solving problems, and providing employment information.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Advertised job opportunities on social media platforms and job boards.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Maintain strong relationships with candidates to ensure a positive candidate experience and effective communication throughout the recruitment process.
  • Compile lists of most-suitable candidates by assessing their cover letters, portfolios, and references.
  • Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.

Administrative Assistant/Medical Billing Specialist

APEX Physical Therapy
06.2020 - 10.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Developed effective training plans based on department needs and objectives.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Improved billing efficiency by streamlining invoice processing and implementing electronic payment systems.
  • Partnered with hiring managers throughout recruitment process, enhancing the quality of talent acquisition.

Front Desk Receptionis/ Physical Therapy Assistant

Apex Physical Therapy
08.2016 - 06.2020
  • Communicated with physicians to provide updates on patient care.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Worked with other medical facilities, ensuring orders were correct for care

Education

Minor - Sociology

Eastern Washington University
Cheney, WA
06.2020

Certificate - Leadership

Eastern Washington University
Cheney, WA
06.2020

Bachelor of Arts - Communication Studies

Eastern Washington University
Cheney, WA
05.2020

Skills

  • Exceptional communication skills
  • Client acquisition
  • Strategic Account Planning
  • Client Relationship Management
  • Workforce readiness/Skills Assessment
  • Workforce planning/development
  • Interviewing/hiring
  • Full cycle recruiting
  • Work authorizations
  • Contractor Management and Negotiation
  • Candidate tracking
  • Candidate and client relations

Timeline

Account Manager

Insight Global
12.2022 - Current

Recruiter

Insight Global
10.2021 - 12.2022

Administrative Assistant/Medical Billing Specialist

APEX Physical Therapy
06.2020 - 10.2021

Front Desk Receptionis/ Physical Therapy Assistant

Apex Physical Therapy
08.2016 - 06.2020

Minor - Sociology

Eastern Washington University

Certificate - Leadership

Eastern Washington University

Bachelor of Arts - Communication Studies

Eastern Washington University
Cassandra Payne