Cassandra Pena
Corpus Christi,TX
Summary
Highly skilled Administrative Assistant with proven expertise in office administration and customer service at AutoNation Honda South Corpus Christi. Excelled in data entry and customer relations, enhancing client satisfaction and streamlining operations. Adept at Microsoft Excel and training, significantly contributing to team efficiency and productivity.
Overview
18
18
years of professional experience
Work History
Administrative Assistant/Runner
Autonation Honda South Corpus Christi
03.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Cleaned and organized building areas as required.
- Pick Up and Drop Off Customers
- Pick Up and Drop Off Car Parts
- Bank Runs
Administrative Assistant
New York Life Insurance Co
02.2013 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
File Clerk/Runner
Webb, Cason, Covich Law Firm
06.2011 - 02.2013
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Pick up and drop off customers to doctors appointments
Retail Sales Associate
Tuxedo Junction
01.2008 - 06.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
Florist Assistant
Segovia's Flower Shop
01.2007 - 12.2007
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets .
- Maintained high standard of organization and cleanliness of store premises.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Created custom flower arrangements for in-store customers.
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
- Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
- Assisted in training new employees, sharing knowledge of floral design techniques and best practices for optimal performance.
Education
High School Diploma -
Mary Carroll High School
Corpus Christi, TX08.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Customer Relations
- Microsoft Excel
- Training and coaching
Timeline
Administrative Assistant/Runner
Autonation Honda South Corpus Christi
03.2014 - Current
Administrative Assistant
New York Life Insurance Co
02.2013 - 03.2014
File Clerk/Runner
Webb, Cason, Covich Law Firm
06.2011 - 02.2013
Retail Sales Associate
Tuxedo Junction
01.2008 - 06.2011
Florist Assistant
Segovia's Flower Shop
01.2007 - 12.2007
High School Diploma -
Mary Carroll High School
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