Cassandra Penick
Saint Joseph,MO
Summary
Hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
Work History
Supervisor, Saint Joseph Office
Shell Law & Tax LLC
02.2022 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team of 35 efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Human Resources Manager
Abbey Woods Living and Rehab
03.2019 - 11.2021
- Assisted in implementing HR activities within facility
- Promotes implementation of facility sponsored retention programs
- Coordinates and conducts new employee orientation to review policies and procedures, handbook, benefits and
- Other related information relevant to position and job functions
- Develop and maintain good working rapport with other departments within facility
- Assists in preparing and submitting work injury claims for employees
- Communicates and assists employees in enrolling in benefit program offerings
- Works with employees to complete required documentation for FMLA and leaves of absence
- Acts as liaison between management and employees of facility
- Supports facilities efforts and advises
- Management of issues/concerns or employee related issues
- Uses tactful, appropriate communications in sensitive and emotional situations
- Creates and mains atmosphere of warmth, personal interest, and positive emphasis
- Attends and participates in in-services and educational programs
- Participates in QAPI
- Maintains confidentiality of all employee and employee related information
- Devised hiring and recruitment policies for 100 employee company
Executive Assistant
Keller Williams Realty
10.2019 - 02.2020
- Coordinated Real Estate Transactions by compiling contracts and scheduling inspections and closings,
- Assist 3 Realtors with compiling contracts and supplements, arranging inspection reports.
- Filed paperwork and organized computer-based information
- Promoted team productivity by keeping supplies organized and well-stocked
- Updated spreadsheets and created presentations to support executives and boost team productivity
Professional Development Coordinator
American Business and Technology University
02.2016 - 01.2018
- Processed student intake across 7 Professional Development Programs
- Assessed training needs through surveys, interviews, and consultation with managers
- Addressed all questions from nearly 600 students
- Assumed ownership of all training program initiatives
- Developed program to work with students and increase interest in higher learning
- Monitored participant workflow and behaviors throughout program
- Used variety of assessment tools and strategies to improve instruction methods
- Fostered relationships with students from corporate connections
- Invoiced, received payment, and maintained reports in coordination with Accounting Office.
Scheduling Coordinator
Tiffany In-Home Services
01.2015 - 12.2015
- Monitored Call Dashboard - Answered and managed 50-75 incoming and advanced outgoing calls while recording accurate messages
- Knowledge of company policies and procedures, as well as, Medicaid, ambitious - Work Veterans, and various State agencies policies and procedures quickly and very
- Maintained 100+ Staff and Client files
- Aided clients and caregivers with questions and concerns
- Implemented and trained staff on new telephony/tracking system, HHA
- Scheduled caregivers and confirmed hours for billing and payroll
- Billed visits for Medicaid and Veterans
- Various Data Entry
Customer Service Representative
Expert Global Solutions
01.2014 - 07.2015
- Provided insurance coverage information regarding medication to doctors, pharmacists, and patients
- Completed Prior Authorizations of medications when required and advised of approvals, denials, and appeals process
- Politely assisted customers in person and via telephone
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Asked open-ended questions to assess customer needs
- Maintained 93+ score on all call reviews by following policies and procedures and providing expert customer service
- Maintained proper documentation on all calls
Department Assistant
Kern Community College District
01.2007 - 05.2014
- Maintained knowledge of College Policies and Procedures
- Maintained Knowledge of Board standards, policies, and procedures
- Communicated effectively with students, faculty, and staff
- Maintained Dean and Educational Advisor\'s calendars
- Data-entry and tracking of a multitude of student clinical requirements for the majority of Nursing/Allied Health programs: Registered Nursing
- Vocational Nursing, LVN-RN, Nurse Assistant, EMT, Paramedic, Radiologic
- Technology (approximately 750+ students)
- Processed and evaluated Pre-nursing applications (receive approximately500 applications per semester)
- Developed and maintained web resources and electronic database system, i.e
- Web-site, Luminous/
- Drupal and electronic material for students and faculty
- Created, designed, and manage Nursing/Allied Health Website in 2007: http://www2.bakersfieldcollege.edu/alliedhealth
- Implemented and maintained Nursing Resource Center: http://bakersfieldnrc.org (used for clinical placement - CCPS)
- Received training on Class Climate, Moodle, and Luminous and assisted
- Faculty and Staff
- Received training in TACCT Grant Database
- Maintain TACCT grant files and assist Dean, Program Manager, and Educational Advisor as necessary
Education
AAS - Computer Programming and Systems Design
American Business And Technology University
Saint Joseph, MO04.2018
Skills
- Microsoft Office (10 years)
- Microsoft Excel (10 years)
- Microsoft Outlook (10 years)
- Microsoft Access (10 years)
- Microsoft PowerPoint (10 years)
- Optimizing Workflows
Timeline
Supervisor, Saint Joseph Office
Shell Law & Tax LLC
02.2022 - 08.2023
Executive Assistant
Keller Williams Realty
10.2019 - 02.2020
Human Resources Manager
Abbey Woods Living and Rehab
03.2019 - 11.2021
Professional Development Coordinator
American Business and Technology University
02.2016 - 01.2018
Scheduling Coordinator
Tiffany In-Home Services
01.2015 - 12.2015
Customer Service Representative
Expert Global Solutions
01.2014 - 07.2015
Department Assistant
Kern Community College District
01.2007 - 05.2014
AAS - Computer Programming and Systems Design
American Business And Technology University
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