Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Perkins

Assistant Store Manager, Starbucks
SAINT LOUIS,MO

Summary

Accomplished Assistant Store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with an exceptional experience and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Starbucks
Saint Louis, MO
04.2017 - Current
  • Analyzed and interpreted store trends to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Approved regular payroll submissions for employees.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Restaurant Manager

Liluma
St. Louis, MO
2008 - 01.2013
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Prepared for and executed new menu implementations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.

Education

GED -

Parkway South Sr. High School
St. Louis, MO

Skills

Relationship building and management

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Timeline

Assistant Store Manager

Starbucks
04.2017 - Current

Restaurant Manager

Liluma
2008 - 01.2013

GED -

Parkway South Sr. High School

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Cassandra PerkinsAssistant Store Manager, Starbucks