Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Perkins

Saint Joseph,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Assistant Branch Rental Manager

Enterprise Mobility
09.2023 - Current
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Controlling costs for operations to ensure profits by looking at previous trends.

Assistant Branch Rental Manager

Enterprise Mobility
06.2023 - 09.2023
  • Increased customer service score of branch by seven points
  • Continuing high performance scores on customer service score
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Intern/ Management Trainee

Enterprise Mobility
09.2022 - 05.2023
  • Completed rigorous management trainee program to become a great leader and understand operations of the business.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Learned operations of the industry of proper procedures and the business aspect to be successful.

Assistant Manager

Culver's Restaurant
05.2016 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
2022

Skills

  • Employee Development
  • Records Organization and Management
  • Process Improvements
  • Business Leadership
  • Business Growth Initiatives
  • Cost Control
  • Customer Service
  • Performance Improvement

Timeline

Assistant Branch Rental Manager

Enterprise Mobility
09.2023 - Current

Assistant Branch Rental Manager

Enterprise Mobility
06.2023 - 09.2023

Intern/ Management Trainee

Enterprise Mobility
09.2022 - 05.2023

Assistant Manager

Culver's Restaurant
05.2016 - 10.2022

Bachelor of Science - Business Administration

Southern New Hampshire University

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Cassandra Perkins