Cassandra Phillips
Camarillo,CALIFORNIA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the beauty industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
San Buenaventura Family Wellness Care
Ventura, CA
06.2006 - Current
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Recruited and trained new employees to meet job requirements.
Licensed Beauty Advisor
Sephora
Thousand Oaks, CA
05.2014 - 06.2021
- Finalized purchases and processed payments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Ensured that all displays were neat and organized at all times.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Managed inventory levels by monitoring stock levels regularly.
- Created a positive shopping experience for each customer through effective communication skills.
- Cross-trained in multiple departments for increased versatility.
Education
Esthetician
Marinello School of Beauty
Simi Valley, CA10-2014
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-2001
Skills
- Customer Service
- Staff Management
- Client Needs Assessment
- Advanced facials specialist
- Outstanding client care
- Retail Sales
- Excellent team player
- Relationship building and management
- Sanitation and sterilization
Certification
- Licensed Esthetician - 2014
Timeline
Licensed Beauty Advisor
Sephora
05.2014 - 06.2021
Office Manager
San Buenaventura Family Wellness Care
06.2006 - Current
Esthetician
Marinello School of Beauty
High School Diploma -
Thousand Oaks High School
- Licensed Esthetician - 2014
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