Cassandra Pickett
Hesperia,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and optimizing resource utilization at The Fluffy Flamingo. Skilled in complex problem-solving and verbal communication, adept at fostering team agility and performance. Successfully secured significant funding at SoCal Boxer Rescue, demonstrating exceptional adaptability and a results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager
The Fluffy Flamingo
2022.07 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Non-Profit Director
SoCal Boxer Rescue
2011.03 - Current
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Strengthened community relations by organizing and leading impactful outreach programs.
- Fostered partnerships with local businesses and other non-profits, amplifying impact through collaboration.
- Directed strategic planning process, aligning organizational objectives with community needs and resources.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dog Groomer
The Pampered Pets
2021.07 - 2023.07
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Receptionist
The Funky Poodle
2019.02 - 2021.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Managed a fast paced dog grooming salon
Education
Associate of Arts - Children And Youth Studies
Mt San Antonio College
Walnut, CA06.2010
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management and Time Management
- Policy Implementation
- Sales management and Multitasking Abilities
- Customer Service
- Computer Skills with excellent Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
Affiliations
- Norco Prca Rodeo
- San Bernardino County Sheriffs Rodeo
Timeline
Manager
The Fluffy Flamingo
2022.07 - Current
Dog Groomer
The Pampered Pets
2021.07 - 2023.07
Receptionist
The Funky Poodle
2019.02 - 2021.03
Non-Profit Director
SoCal Boxer Rescue
2011.03 - Current
Associate of Arts - Children And Youth Studies
Mt San Antonio College
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