Hi, I’m
Cassandra Pierre
Jersey City,NJ
The supernatural is the natural not yet explained.
Elbert Hubbard
Summary
Versatile Operations Analyst with 5+ years of diverse experience supporting client operations. Innovative change agent dedicated to efficient business operations and achieving full customer satisfaction.
Overview
4
years of professional experience
Work History
Boost Payments SoultionsNew York, NY
Operations Support Analyst
06.2023 - Current
Job overview
- Maintained a 98% on-time delivery rate for global clients, optimizing efficiency for 1000+ companies worldwide.
- Established strategic partnerships, resulting in a 25% increase in front and back-end operations.
- Implemented automated data analysis processes, reducing processing time by 80%.
- Reduced payment processing errors by 15% through comprehensive data analysis
Citigroup IncJersey City, NJ
Margin Trade Support Ananlyst
08.2022 - 03.2023
Job overview
- Managed trade support for a $100B margin trading portfolio, ensuring 99.5% accuracy.
- Improved trade execution efficiency by 15% through coordination with internal stakeholders.
- Enhanced financial accuracy by 20% through daily PnL reconciliation.
- Streamlined trade affirmation, leading to a 25% reduction in settlement delays.
Municipal Credit UnionNew York, NY
Ebranch Financial Sales Representative
10.2021 - 08.2022
Job overview
- Managed trade support for a $100B margin trading portfolio, ensuring 99.5% accuracy.
- Improved trade execution efficiency by 15% through coordination with internal stakeholders.
- Enhanced financial accuracy by 20% through daily PnL reconciliation.
- Streamlined trade affirmation, leading to a 25% reduction in settlement delays.
Carver Federal Savings BankBrooklyn, NY
Personal Banker
10.2020 - 09.2021
Job overview
- Achieved a 70% conversion rate and a 25% increase in online banking services adoption.
- Streamlined project management processes, resulting in a 20% increase in efficiency.
- Managed a portfolio of 200+ clients, generating $1.5M in new deposits.
T.D Bank N.ABrooklyn, NY
Head Teller
10.2019 - 10.2020
Job overview
- Reduced operational errors by 30% within 1 month.
- Maintained an 80% client satisfaction rate as the primary liaison for TD clients.
- Ensured 100% compliance with operational controls and regulations.
- Streamlined cash management process, reducing errors by 50%.
Education
Medgar Evers College of The City University of New YorkBrooklyn, NY
Some College (No Degree) from FInance
Skills
Technical Skills:
- Data Analysis
- Database Management
- ERP Implementation
- Loan Origination
- Loan IQ
- Microsoft Excel
- Trade Management
- SQL
- Technical Competency in Financial Services
Soft Skills:
- Critical Thinking
- Relationship Management
- Project Management
- Team Coordination
- Task Allocation
- Operational Efficiency
- Continuous Service Improvement
- Regulatory Compliance
- Risk Management
- Sales Planning
- Strategic Analysis
- Flexibility and Adaptability
- Performance Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Support Analyst
Boost Payments Soultions
06.2023 - Current
Margin Trade Support Ananlyst
Citigroup Inc
08.2022 - 03.2023
Ebranch Financial Sales Representative
Municipal Credit Union
10.2021 - 08.2022
Personal Banker
Carver Federal Savings Bank
10.2020 - 09.2021
Head Teller
T.D Bank N.A
10.2019 - 10.2020
Medgar Evers College of The City University of New York
Some College (No Degree) from FInance
References
References available upon request.
ACTIVITIES AND HONORS
- Being the co founder of my non profit organization called " Influential Excellence " With a deep sense of commitment, I invested personal resources and energy to make a positive impact on the lives of children from low-income families and underserved communities.
- The Love Foundation, which took flight on October 27, 2012, represents the culmination of Chris Brown's philanthropic journey that began in 2006. During this time, I proudly devoted countless volunteer hours to support my mission of nourishing children in art centers and offering mentorship in the realms of art and music. My collective dedication has been instrumental in fostering a brighter future for these young talents.
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