Cassandra Pilch

General Manager, Apprentice, Service Manager, Kitc

Chipotle Mexican Grill

01.2014 - 03.2022

Developed crew members into Managers and supported new hires’ training plans
Taught cash handling standards to entire team and held them accountable to those standards
Responsibilities
Created an extraordinary customer experience
Supported employees’ development
Upheld company standards regarding customer service, store/merchandising presentation, operational procedures, cleanliness, cash handling, safety, and loss prevention
Addressed customer needs/concerns proactively and on an ad-hoc basis and implemented corrective action plans to prevent their reoccurrence
Helped to diminish customer complaints and issues by addressing known problems in the moment
Worked with management team to effectively schedule shifts and manage labor though using various computer programs
Partnered with community organizations to connect Chipotle to the neighborhood via phone, email and in person communications
Maintained a calm demeanor while managing several tasks at once during periods of high volume
Created meaningful customer relationships on a daily basis and encouraged team to do to the same
Effectively communicated through different mediums including phone, email, reports, Microsoft Office suite, etc
To members of management as well as team
Assisted General Manager with store recruiting, interviewing, and hiring efforts using Taleo system
Coached team members, managed team conflicts, and issued appropriate counseling/disciplinary action regarding performance issues
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed service and sales strategies to improve retention and revenue.
Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Maintained organization, cleanliness and safety in work areas.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Reviewed inventory levels and ordered supplies to keep products in stock.
Created employee work schedules to keep shifts properly staffed.
Worked closely with mentors to understand project objectives.
Motivated and supported employees to maintain low turnover.
Pitched in to complete various duties during peak periods or employee absences.
Embraced ongoing education and learning opportunities to develop new skills.
Used strong verbal and written communication skills to convey messages to others.