Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Pires

Hillside,NJ

Summary

Personable and dedicated Customer Service Representative with extensive experience in 10 years industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

CSR

Copart Auto Auctions
Windsor , NJ
10.2021 - Current
  • Participated in team meetings or training sessions when necessary.
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Assisted in the development of customer service procedures and policies.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Coordinated with other departments to resolve issues related to titling process.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Investigated lost or missing title requests.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.

Office Assistant

A&M Towing
Rahway, NJ
07.2016 - 06.2020
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Organized files, developed spreadsheets, faxed reports, issued pay checks.
  • Worked with police department for police calls such as impounds, motor vehicle accidents.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispatched work to drivers.
  • Handled all DOT paperwork and insured all drivers were up to date with DOT inspections.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with Insurance Auto Actions, Copart and other auctions.
  • Worked with Insurance companies such as Geico, Allstate and etc to help customers get the best service and asses to their needs ASAP.

Passenger Service Agent

Worldwide Flight Services
Newark, NJ
02.2014 - 09.2016
  • Worked with multiple airlines such as Cathay Pacific, TAP Air Portugal and Iceland Air.
  • Greeted passengers and provided boarding instructions.
  • Collected accepted baggage for check-in, insured all security questions were asked and collected fees if applied.
  • Managed gate, ramp and cabin services for each flight.
  • Processed reservations and issued travel and hotel vouchers due to flight cancellations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms such as visas to insure there was no visa violations nor deportation.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.

Education

High School Diploma -

Hillside High School
Hillside, NJ
06.2014

Skills

  • QuickBooks
  • Excel spreadsheets
  • Schedule management
  • Microsoft Z
  • Amadeus
  • Problem-solving abilities
  • Customer relations
  • Call Center Operations
  • G2 Portal
  • CAS

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

CSR

Copart Auto Auctions
10.2021 - Current

Office Assistant

A&M Towing
07.2016 - 06.2020

Passenger Service Agent

Worldwide Flight Services
02.2014 - 09.2016

High School Diploma -

Hillside High School

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Cassandra Pires