Hi, I’m
Cassandra Ponce
Edinburg,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
Work History
Fever/Netflix/Stranger ThingsDallas, TX
Brand Ambassador/Store Team Member
05.2022 - 01.2023
Job overview
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Created experiences that drove business results and customer brand engagement.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Operated point-of-sale system to complete sales transactions.
- Leveraged smartphones, tablets and CRM systems to manage and document daily activities.
- Maintained inventory integrity and accuracy to protect company assets.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Restocked shelves at retail locations with products to match planned demonstrations.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Organized new stock for floor placement.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
Move It Self StorageEdinburg, TX
Call Center Agent
10.2021 - 01.2022
Job overview
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Helped clients navigate online systems within established frameworks to obtain services.
- Processed customer account changes with proprietary software.
- Audited customer account information to identify issues and develop solutions.
MISS AGrapevine, TX
Sales Associate
01.2018 - 05.2018
Job overview
- Promotional support Product guidance Inventory control
- Documentation management, Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Answered questions about store policies and concerns to support positive customer experiences
- Performed stocking and informed management of low inventory quickly
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Assisted customers with locating and choosing merchandise in any store department
- Approached browsing customers to initiate conversations to determine buying preferences
- Assisted customers with prompt and polite support in-person and via telephone.
Kirkland's Home DecorMcAllen, TX
Seasonal Sale Associate
09.2017 - 01.2018
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Maintained inventory and supply levels to manage production workflows.
Education
The University Of Texas Rio Grande Valley
Bachelor of Arts from Mass Communication, Public Relations/Advertising
12.2020
University Overview
Dean's List Senior Semester 2020
Economedes High School
High School Diploma
05.2015
Skills
- Exceeding Customer Expectations
- Attention to Detail
- Item Ticketing and Pricing
- Payment Processing
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
- POS Software
- Inventory Management
- Store Policies and Procedures
- Loss Prevention
- Pricing and Signage Updating
- Design Implementation Coordination
- Mannequin and Prop Maintenance
- Display Model Assembly
- Interior and Window Display Maintenance
- New Display Creation
- Restocking Processes
- Marketing Knowledge
- Signage Updates
- Customer Communications
- System Documentation
- Data Entry
- Order and Refund Processing
- Customer Account Management
- Transaction Processing
- Upselling Products and Services
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Korean
Elementary
Timeline
Brand Ambassador/Store Team Member
Fever/Netflix/Stranger Things
05.2022 - 01.2023
Call Center Agent
Move It Self Storage
10.2021 - 01.2022
Sales Associate
MISS A
01.2018 - 05.2018
Seasonal Sale Associate
Kirkland's Home Decor
09.2017 - 01.2018
The University Of Texas Rio Grande Valley
Bachelor of Arts from Mass Communication, Public Relations/Advertising
Economedes High School
High School Diploma
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