Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Cassandra Ponce

Fennville,MI

Summary

Adept at enhancing customer satisfaction and streamlining inventory management, I excelled at Overhiser Orchards by mastering both customer service and quality control. My background includes leading staff at Boardwalk Deli to improve service quality, demonstrating a blend of leadership (soft skill) and sanitation expertise (hard skill), contributing to a 20% increase in compliance efficiency. And with my last job at the Evergreen Lane Creamery I learned how to mange my time more efficiently. In all these job I have always been available for the reason being I wanted to work more hours. I would often would be the first employee in and last one out. I would take charge for opening and closing.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Packager

Evergreen Lane Creamery
Fennville, MI
02.2024 - 10.2024
  • Coordinated with shipping department to ensure proper product dispatch.
  • Completed associated paperwork accurately and timely for each package shipped.
  • Applied lids or close-ups in finalization of product.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Marked and labeled containers, container tags or products using marking tools.
  • Managed inventory of packaging materials and supplies.
  • Accomplished production goals by working with speed and accuracy.
  • Assisted in the organization of warehouse storage areas as needed.
  • Collaborated with team members to meet packaging deadlines.

Cook

Boardwalk Deli
Saugatuck , MI
05.2021 - 11.2023
  • Checked completed orders for correct quantity and quality.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Resolved customer complaints regarding food quality or services provided.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Monitored stock levels of food items and ordered more when necessary.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.

Customer Service Representative

Overhiser Orchards
South Haven, MI
06.2019 - 11.2020
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Excelled in exceeding daily credit card application goals.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Fennville High School
Fennville, MI
05-2023

Skills

  • Packing boxes
  • Storage organization
  • Quality control
  • Labeling requirements
  • Staff training
  • Customer service
  • Sanitation
  • Food handling
  • Cooking
  • Drawer balancing
  • Inventory management
  • Order packaging

Accomplishments

  • Seal of Biliteracy

Languages

Spanish
Professional
English
Professional

Certification

  • Child Development Certificate

Timeline

Packager

Evergreen Lane Creamery
02.2024 - 10.2024

Cook

Boardwalk Deli
05.2021 - 11.2023

Customer Service Representative

Overhiser Orchards
06.2019 - 11.2020

High School Diploma -

Fennville High School

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Cassandra Ponce