Dynamic individual with hands-on experience in financial services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator #2440535
Stockton Mortgage
Memphis
06.2025 - Current
Guided clients through mortgage application process and loan options.
Evaluated borrower financial information to determine loan eligibility.
Maintained comprehensive knowledge of mortgage products and industry trends.
Developed tailored loan solutions based on client needs and preferences.
Managed communication between clients, underwriters, and closing teams.
Educated clients on mortgage terms, rates, and financing strategies.
Conducted thorough reviews of loan documentation for accuracy and compliance.
Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Explained different types of loans pertaining to client situations.
Notary Public / Loan Signing Agent
First Class Notary Signing
Collierville
01.2019 - Current
Verified signers' identities and ensured proper documentation during notarization.
Administered notarization services for various documents, ensuring legal compliance.
Maintained accurate records of notarized documents and client interactions.
Coordinated appointments with clients for timely and efficient service delivery.
Updated journal with names and dates for permanent record.
Administered oath to document signers to obtain affirmation of truth.
Mortgage Loan Originator #2440535
PrimeLending
Memphis
04.2024 - 06.2025
Evaluated borrower financial information to determine loan eligibility.
Developed tailored loan solutions based on client needs and preferences.
Educated clients on mortgage terms, rates, and financing strategies.
Assisted customers in obtaining necessary documentation needed for loan approval purposes.
Ensured compliance with federal and state laws when originating mortgages.
Researched and evaluated various loan products to determine the best fit for each customer.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Monitored pipelines to track and log status of loans.
Mortgage Loan Originator #2440535
Southwest Funding
Memphis
10.2023 - 04.2024
Follow through with updates to agent ongoing process.
Evaluated client financial information for mortgage eligibility and loan options.
Maintained a thorough knowledge of current lending regulations, policies, and procedures.
Analyzed financial information provided by customers in order to determine eligibility for loans.
Reviewed borrower documents such as tax returns, bank statements, employment history. to verify accuracy and completeness.
Monitored pipelines to track and log status of loans.
Fielded customer complaints and provided solutions.
Mortgage Loan Originator #2440535
DATI Mortgage, LLC
Memphis
04.2023 - 10.2023
Evaluated client financial information for mortgage eligibility and loan options.
Guided clients through the mortgage application process and documentation requirements.
Developed strong relationships with real estate agents and referral partners.
Educated clients on loan features, terms, and potential impacts on finances.
Evaluated loan requests and documents to verify accuracy and completeness.
Bookkeeper/Office Assistant
G7 Environmental Services, Inc.
Collierville
07.2022 - 10.2022
Managed accounts payable and receivable using QuickBooks software.
Maintained organized records of transactions and financial documents for auditing purposes.
Collaborated with team members to streamline bookkeeping processes for efficiency.
Provided support during audits by compiling necessary financial documentation promptly.
Performed basic accounting, payroll and bookkeeping services to manage business operations.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Generated invoices for clients and tracked payments received from customers.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Established QuickBooks accounting system to reflect accurate financial records.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Lead Civilian Pay Technician
Internal Revenue Service
Memphis
02.2010 - 08.2016
Reviewed employee time and attendance records for accuracy and compliance.
Assisted employees with payroll inquiries and provided necessary support.
Maintained detailed records of pay adjustments and deductions for auditing purposes.
Advised management on payroll policies and procedures to ensure compliance.
Resolved discrepancies in payroll calculations through thorough investigation and analysis.
Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Resolved discrepancies in time cards and other pay documents to ensure accurate payment of employees.
Processed requests for leave and absences according to established guidelines.
Processed civilian payroll requests using automated payroll systems.
Retired
Managed and updated employee benefits information.
Provided customer service to employees regarding payroll inquiries and issues.
Management & Program Assistant
Internal Revenue Service
Memphis
05.2008 - 02.2010
Managed correspondence and communications between departments effectively.
Researched regulatory updates to maintain compliance with federal guidelines.
Ensured compliance with organizational policies and procedures while administering programs.
Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
Fostered relationships to define programming needs and strengthen organizational standing.
Maintained detailed records of all program activities, data collection, and evaluation results.
Administrative Assistant – Legal
ALSAC/St. Jude
Memphis
03.2007 - 05.2008
Managed schedules and appointments for leadership team at children's research hospital.
Coordinated meetings and events for staff, donors, and volunteers.
Prepared correspondence and reports using Microsoft Office Suite and other tools.
Maintained filing systems to ensure efficient document retrieval and organization.
Handled incoming communications, directing inquiries to appropriate departments promptly.
Collaborated with cross-functional teams to streamline administrative processes effectively.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Managed filing system, entered data and completed other clerical tasks.
Executive Secretary – General Sessions Criminal Judges
Shelby County Government
Memphis
12.2005 - 03.2007
Managed executive schedules and coordinated meetings for senior officials.
Prepared and organized official documents and correspondence for review.
Maintained confidential files and records in compliance with regulations.
Coordinated travel arrangements for executives, including itineraries and accommodations.
Developed agendas and took minutes during high-level meetings for reference.
Handled inquiries from the public, providing information and directing requests appropriately.
Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
Greeted and directed visitors, answered phone calls, and provided general administrative support.
Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
Ordered office supplies to keep stationary and inventory properly stocked.
Maintained filing system for all documents related to executive activities.
Answered high volume of phone calls and email inquiries.
Orchestrated successful conferences and associated travel for speakers and attendees.
Legal Assistant
Glassman, Edwards, Wade & Wyatt P.C.
Memphis
05.2005 - 11.2005
Drafted legal documents and correspondence for attorneys and clients.
Organized case files and maintained legal documentation systems efficiently.
Conducted legal research to support ongoing cases and client inquiries.
Managed attorney calendars, scheduling appointments and coordinating meetings.
Communicated with clients regarding case updates and procedural matters.
Maintained client confidentiality in all matters.
Answered phones promptly while providing courteous customer service.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Administrative Assistant – Emergency Services
Methodist Le Bonheur Healthcare
Memphis
11.2002 - 05.2005
Managed scheduling for medical staff and patient appointments efficiently.
Coordinated communication between departments to streamline operations effectively.
Assisted in preparing reports and documentation for administrative meetings.
Implemented office procedures that enhanced workflow and reduced delays significantly.
Handled confidential documents in an organized fashion according to established protocol.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Created travel arrangements and distributed travel details to appropriate personnel.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Mgr. /Sr. Mgr. Assistant V – Safety
Federal Express Corporation
Memphis
04.1997 - 07.2001
Oversaw daily operations and ensured compliance with safety standards.
Managed team schedules and coordinated workload distribution among staff.
Collaborated with cross-functional teams to streamline logistics processes.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Established processes to ensure efficient workflow throughout the organization.
Created monthly reports for senior management summarizing operational performance metrics.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Professional Studies - Memphis, TN
The University of Memphis
Memphis, TN
12-2009
Associate of Applied Science - Paralegal Studies General Practice