Cassandra Puckett
Charlotte,NC
Summary
Dedicated Dental Professional with 15 years of experience in effectively overseeing the operations of the dental practice. Expertise in treatment planning, billing, insurance coordination, and scheduling as well as multitasking in a fast paced work environment. Strong interpersonal skills, with a commitment to providing exceptional customer service and ensuring the smooth operation of all office functions.
Overview
15
15
years of professional experience
Work History
Patient Coordinator
Advanced Dentistry of Charlotte
08.2021 - Current
- Effectively handle all front desk tasks in a fast paced, highly productive practice environment
- Propose and present treatment plans exceeding $50,000 with high acceptance rate
- Verify insurance eligibility, submit insurance claims, resolve past due claims, and collect and record insurance payments
- A/R, prepare patient financial arrangements, collect and record patient payments
- Schedule to meet and exceed production goals for both Doctor and Hygiene schedules
- Complete daily and monthly deposits and reports
- Deliver a high level of customer service in a calm, friendly demeanor
- Complete Staff Payroll
- Work closely with the doctor to develop new strategies and implement them with the team
Patient Care Coordinator
LandMark Dentistry-Mallard Creek
12.2015 - 07.2021
- Oversaw all daily duties of the business office as well as clinical needs
- Calculated and presented treatment plans
- Scheduled treatment and hygiene appointments to meet and exceed production goals
- Arranged and led team meetings and implemented protocols
- Answered incoming calls and assisted in all patient needs
- Handled Accounts Receivables
- Filed insurance claims, resolved past due claims, collected and recorded insurance payments
- Entered daily deposits and provided daily/monthly reports
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
Insurance Coordinator
Gordon Roznik DMD
06.2010 - 08.2015
- Managed a high volume of inbound calls, promptly resolving issues and providing excellent customer service
- Submitted insurance claims and resolved outstanding insurance claims
- Scheduled Doctor and Hygiene appointments to meet and exceed production goals
- Collected patient copays and insurance payments
- Verified insurance and communicated coverage to staff and patients.
- Assisted doctor and hygiene with taking x-rays and coronal polishing
Education
Certificate - Dental Assisting
Central Piedmont Community College
01.2010
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Gaston College
01.2009
Skills
- Communication
- Attention to Detail
- Patient Satisfaction
- Multitasking
- Problem solving
- Reliability and dedication
Timeline
Patient Coordinator
Advanced Dentistry of Charlotte
08.2021 - Current
Patient Care Coordinator
LandMark Dentistry-Mallard Creek
12.2015 - 07.2021
Insurance Coordinator
Gordon Roznik DMD
06.2010 - 08.2015
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Gaston College
Certificate - Dental Assisting
Central Piedmont Community College
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