Cassandra Quinlan
Galloway
Summary
Compassionate and dedicated PCA with extensive experience in pediatric inpatient and outpatient care, adept at supporting diverse patient needs to promote positive health outcomes. Skilled Patient Access Representative with proven expertise in patient registration, admissions, and medical record accuracy. Known for strong communication, problem-solving, and time management skills, with a collaborative approach and unwavering attention to detail in both clinical and administrative settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
Nationwide Children Hospital
10.2024 - Current
- Monitored and enforced security protocols, verified IDs, and issued access badges.
- Provided professional customer service to visitors, staff, and clients.
- Answered and directed calls using a multi-line phone system.
- Assisted visitors with check-in, directions, and general inquiries.
- Maintained confidentiality of sensitive personal and financial information.
- Supported safety initiatives by participating in emergency drills and procedures.
Special Needs Nanny
01.2017 - Current
- Nanny for a foster mom of Medically complex children
- Provided direct care for numerous medical conditions including; Premature infants, drug exposed infants, difficult bottle feeders, Failure to Thrive, aspiration requiring thickened liquids, Gtubes, NG tubes, Feeding pumps, Downs syndrome, Seizures, Cervical Collars, physical abuse, emotional trauma, developmental delays, behavioral challenges, among many others
Patient Care Assistant
Nationwide Children's Hospital
04.2023 - 03.2025
- Delivered direct care to children, assisting with daily living activities, mobility, and comfort needs.
- Monitored vital signs, reported changes, and supported critically ill patients during transfers.
- Assisted with admissions, discharges, transfers, and maintained accurate patient documentation.
- Ensured patient safety by repositioning, lifting, and supporting mobility to prevent injuries.
- Maintained HIPAA compliance while providing compassionate emotional support to patients and families.
- Collaborated with healthcare professionals to coordinate care and ensure positive outcomes.
Head Classroom Teacher
Sunny Day Academy
06.2022 - 04.2023
- Cared for up to 24 children (ages 0–13), providing daily support with feeding, hygiene, and first aid.
- Planned schedules, developed lesson plans, and implemented engaging themes.
- Delivered differentiated instruction to meet diverse learning needs.
- Built strong relationships with families through consistent communication on student progress.
- Mentored new teachers, offering guidance on classroom management and best practices.
- Fostered a positive, collaborative environment with students, parents, and staff.
Customer Service Representative
West Jefferson Hardware
06.2021 - 06.2022
- Provided excellent customer service through active listening, problem-solving, and conflict resolution.
- Processed deliveries, maintained inventory, and stocked supplies.
- Mixed paints, cut keys, chains, and screens, and prepared hardware items.
- Handled customer concerns with professionalism and de-escalation techniques.
- Completed administrative tasks including filing, data entry, and reporting.
Customer Service Representative
Madison Landscaping
09.2020 - 04.2021
- Delivered excellent customer service through active listening, conflict resolution, and creative problem-solving.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Operated heavy equipment, processed deliveries, managed product orders, and assembled equipment.
- Handled customer concerns with professionalism and de-escalation strategies.
- Coordinated with other departments to resolve complex issues and ensure customer satisfaction.
- Provided frontline support via phone and email while maintaining accurate customer records.
Education
State Tested Nursing Assistant -
ALIA Healthcare
Columbus, OH01.2023
Various College Level Classes -
Columbus State Community College
Columbus, OHSome College (No Degree) -
Sinclair Community College
Dayton, OHHigh School Diploma -
London City Schools
London, OH05.2021
Skills
- Patient Care & Advocacy: Patient relations, observation, advocacy, registration/admissions, HIPAA compliance
- Communication: Active listening, clear patient communication, client/visitor communication, conflict resolution
- Professional Strengths: Reliability, responsibility, social perceptiveness, attention to detail, time management, multitasking
- Problem-Solving & Collaboration: Critical thinking, creative problem solving, policy understanding, team collaboration
- Customer Service: Service-oriented support, visitor management, identity verification, healthcare industry experience
Certification
Adult and Pediatric CPR with AED
References
References available upon request.
Timeline
Patient Relations Representative
Nationwide Children Hospital
10.2024 - Current
Patient Care Assistant
Nationwide Children's Hospital
04.2023 - 03.2025
Head Classroom Teacher
Sunny Day Academy
06.2022 - 04.2023
Customer Service Representative
West Jefferson Hardware
06.2021 - 06.2022
Customer Service Representative
Madison Landscaping
09.2020 - 04.2021
Special Needs Nanny
01.2017 - Current
Various College Level Classes -
Columbus State Community College
Some College (No Degree) -
Sinclair Community College
High School Diploma -
London City Schools
State Tested Nursing Assistant -
ALIA Healthcare
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