CASSANDRA QUINONES
Oakland Gardens,NY
Summary
Clinical operations leader with deep experience in ophthalmology, refractive surgery, and patient-facing practice support. Brings strengths in policy development, financial and operational reporting, inventory control, and small team supervision. Delivers organized workflows that support surgeons, improve efficiency, and maintain regulatory standards.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Manager
New York Eye & Ear Infirmary of Mount Sinai Laser Vision Correction Center
08.2019 - Current
- Increased annual clinic revenue by 6% through operational improvements and enhanced patient experience.
- Led daily operations of high-volume refractive surgery center, ensuring optimal patient care and clinic efficiency.
- Coordinated surgeons, residents, fellows, technicians, and patients to streamline clinical workflow and enhance patient experience.
- Supervised and mentored two-person support team, cultivating a collaborative culture and enhancing team effectiveness.
- Prepare monthly operational and financial reports for leadership review.
- Develop and maintain clinical policies and standard operating procedures.
- Manage inventory, medical supplies, office supplies, and vendor ordering.
- Maintain compliance with HIPAA and regulatory standards.
LASIK Technician
New York Eye & Ear Infirmary of Mount Sinai
04.2016 - 08.2019
- Assisted in over 10,000 LASIK, PRK, and PTK procedures, ensuring patient safety and satisfaction.
- Conducted advanced ophthalmic diagnostic testing and educated patients on procedure expectations.
- Collaborated with over 25 ophthalmic surgeons in a dynamic surgical environment to optimize patient care.
Licensed Dispensing Optician
LensCrafters
05.2005 - 04.2018
- Dispensed, adjusted, and fitted 50,000+ pairs of corrective lenses, enhancing patient vision and satisfaction.
- Managed insurance claims and patient education, driving premium optical sales and improving patient experience.
- Performed precise state-of-the-art measurements including pupillary distance and segment heights utilizing advanced lensometry and digital layout equipment.
- Troubleshooting complex lens designs and ensuring 100% compliance with ANSI standards.
- Managed trial lens orders utilizing digital software, ensuring accurate product dispensing.
- Educated members on safe contact lens insertion, removal, and proper daily hygiene practices.
- Addressed inquiries and resolved issues, delivering exceptional customer service and fostering client loyalty.
- Generated more than $5 million in sales over a 12-year career.
Education
Bachelors - Healthcare Administration
Southern New Hampshire University
2500 North River Road, Manchester, NH, 0310606-2028
Associate of Science - Ophthalmic Dispensing
New York City College of Technology
300 Jay Street Brooklyn, NY, 1120106-2006
Skills
- Clinical operations
- Clinic Operations
- Patient Flow
- Surgical Coordination
- Medical scheduling
- Health records management
- Inventory Management
- Financial analysis
- Policy development
- Practice management
- HIPAA Compliance
- Team leadership
- Staff supervision
- Team motivation
- Patient Education
- Physician Relations
- Operational Workflow
Personal Information
Title: Licensed Dispensing Optician | Ophthalmology Assistant Manager
Certification
New York State Licensed Dispensing Optician, October 2006-Present, ABO and NCLE certified
Accomplishments
- Received a STAR Mount Sinai Certificate of Recognition for dedication to exceptional patient care, 2024.
- Featured in Mount Sinais Beyond the Badge Stories of Excellence, 2021
- Appeared in a Mount Sinai New York Eye and Ear Infirmary Newsletter for Participating in Corneal Collagen Cross-Linking technology used for Keratoconus disease, 2018.
- Selected by the OneSight Foundation for three consecutive volunteer missions serving underserved communities in Ohio and Fishkill, NY in 2010, 2011 and 2012, in both the Lab and Optical Vision Van.
Timeline
Assistant Manager
New York Eye & Ear Infirmary of Mount Sinai Laser Vision Correction Center
08.2019 - Current
LASIK Technician
New York Eye & Ear Infirmary of Mount Sinai
04.2016 - 08.2019
Licensed Dispensing Optician
LensCrafters
05.2005 - 04.2018
Bachelors - Healthcare Administration
Southern New Hampshire University
Associate of Science - Ophthalmic Dispensing
New York City College of Technology