Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cassandra Raja

Miami,FL

Summary

Operations Manager skilled in strategic planning and execution for multi-location operations, with proven success in launching new studios, and coordinating construction. Expertise in enhancing brand presence through targeted social media strategies, driving client retention. Adept at overseeing service excellence, scheduling, front desk operations, and sales.

Overview

6
6
years of professional experience

Work History

Operations Manager

Lash Society Miami
Miami, FL
02.2022 - Current
  • Spearheaded launch of second location, doubling operational capacity and client volume.
  • Streamlined operations to improve customer satisfaction and compliance.
  • Strategically scaled operations to support growth, resulting in significant revenue increase.
  • Developed business systems to streamline operations and enhance client experience.
  • Drove sales growth through data-driven decision-making and optimized service delivery.
  • Built strategic partnerships that boosted brand visibility and customer acquisition.
  • Recruited and managed high-performing team while ensuring quality control across locations.
  • Created and implemented social media campaigns to boost brand visibility.
  • Ensured compliance with regulatory requirements and industry standards consistently.
  • Maintained accurate inventory records to optimize stock levels and minimize costs.

Sales Associate

Global Restaurant Equipment and Supplies
Miami, FL
05.2019 - 02.2025
  • Provided accurate information about products, prices and services.
  • Developed and implemented an internal sales system that increased overall sales volume by approximately 20%.
  • Consistently ranked among top performers by maintaining high daily sales volume and meeting aggressive sales targets.
  • Provided tailored solutions to a diverse international clientele, facilitating seamless transactions for foreign buyers.
  • Managed a high volume of daily inbound calls and emails, delivering prompt and professional customer service.
  • Maintained expert-level knowledge of commercial kitchen equipment to advise clients on the best-fit solutions.
  • Supported inventory management and order processing to ensure timely delivery and customer satisfaction.
  • Sold various products by explaining unique features, and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.

Education

Bachelor of Science - Public Relations, Advertising, & Communications

Florida International University
Miami, FL
05-2022

Skills

  • Customer service
  • Team Leadership
  • Strategic planning
  • Social media management
  • Scheduling systems
  • Microsoft Office Suite
  • QuickBooks
  • Office organization
  • Compliance management
  • Financial tracking
  • Office management software
  • Scheduling and calendar management
  • Database administration
  • Supply management
  • Organizational skills
  • Employee training

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Operations Manager

Lash Society Miami
02.2022 - Current

Sales Associate

Global Restaurant Equipment and Supplies
05.2019 - 02.2025

Bachelor of Science - Public Relations, Advertising, & Communications

Florida International University

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