Cassandra Ramirez
Houston,TX
Summary
I have 17 years in Cutomer Service Experience and customer resolving and I have a quick learning ability in any sitution.
Overview
7
7
years of professional experience
Work History
Executive Office Manager
Phoenix School Of Massage
Houston, TX
06.2021 - Current
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Greeted persons entering establishment to determine nature and purpose of visit.
- Managed contracts and price negotiations with vendors and service providers.
- Managed phone calls, emails, letters and packages.
- Researched and conducted data to prepare documents for review and presentation.
- Used Quick-books and TFC to prepare presentations, proposals and reports.
- Used Evolve and Powerpoint to prepare presentations, proposals and reports.
- Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Kept track of employee performance, project budgets and deadlines.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
AD Ventures
Chad Johnson
Houston, TX
06.2016 - 05.2021
- Generated and reviewed reports to address delivery issues and issue optimization recommendations.
- Provided technical support regarding creative and product capabilities.
- Tracked key metrics and developed spreadsheets and data models.
- Booked ad campaigns utilizing Google Ad Manager (DFP), LiveIntent, Lasso and TradeDesk.
- Carried out day-to-day duties accurately and efficiently
- Exceeded goals through effective task prioritization and great work ethic
- Drove operational improvements which resulted in savings and improved profit margins
- Used Microsoft Word and other software tools to create documents and other communications
Manager
Sonics Drive In
Lubbock, TX
04.2014 - 06.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Directed staff and managed annual capital budget.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Developed and maintained relationships with customers and suppliers through account development
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Evaluated suppliers to maintain cost controls and improve operations
- Delivered feedback to decision-makers regarding employee performance and training needs
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Accomplished multiple tasks within established timeframes
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Applied customer feedback to develop process improvements and support long-term business needs
Education
Dental Assisant - Dental Assisting
Kaplan College
Lubbock05.2012
Skills
- Active Listening
- Team Meetings
- Marketing Analytics
- Department Development
- Evaluation of Marketing Campaigns
Languages
Spanish
Limited Working
Timeline
Executive Office Manager
Phoenix School Of Massage
06.2021 - Current
AD Ventures
Chad Johnson
06.2016 - 05.2021
Manager
Sonics Drive In
04.2014 - 06.2015
Dental Assisant - Dental Assisting
Kaplan College
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