Cassandra Rangel
Tyler,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
CSR Supervisor
Ameri-Tex Services
Whitehouse, Texas
09.2019 - 05.2022
- Supervised CSRs in providing excellent customer service to callers requiring assistance regarding their garbage accounts and a wide variety of reported issues or questions about their service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Delegated tasks to CSR staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning with customers to help de-escalate customer complaint calls.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded to service requests during and after business hours.
Cell Phone Technician/Store Manager
Smart Phone ER
Tyler, TX
01.2016 - 09.2019
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Completed quality and fraud inspections on cell phones.
- Specialized in repairing iPhones and frequently worked on other manufacturer models.
- Installed and configured new devices and system components.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Responded to service requests during and after business hours.
Customer Service Manager
T-Mobile/Cell Phone Kiosk
Tyler , TX
01.2013 - 01.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
GED -
State of Texas
Dallas, TX09.2006
Skills
- Spanish Fluency
- Office Management
- Customer Service and Assistance
- Staff Training
- Professional Phone Etiquette
- Reading Comprehension
- Friendly and Relatable
- Adaptable and Resilient
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Cash Register Operations
- Telephone Management
- Computer Proficiency
- Billing Adjustments and Refunds
Languages
Spanish
Native or Bilingual
Timeline
CSR Supervisor
Ameri-Tex Services
09.2019 - 05.2022
Cell Phone Technician/Store Manager
Smart Phone ER
01.2016 - 09.2019
Customer Service Manager
T-Mobile/Cell Phone Kiosk
01.2013 - 01.2016
GED -
State of Texas
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