Cassandra Rathbone CTA

Spokane,WA

Summary

Certified Travel Associate (CTA) with nearly three years of experience in travel sales and client relationship management. Skilled in Global Distribution Systems (GDS) and personalized itinerary design, with a strong focus on building repeat business and long-term client loyalty. Known for delivering seamless travel experiences through strategic planning, strong attention to detail, and exceptional customer care. Passionate about helping clients create meaningful travel experiences and lifelong memories.

Overview

years of professional experience

Certification

Work History

Travel Advisor / Office Administrator

Your Travel Center

Spokane

06.2023 - Current

Assist clients in booking customized travel packages, cruises, accommodations, and destination experiences.
Utilize Global Distribution Systems (GDS) to manage reservations and support flight bookings while continuing to expand expertise in advanced ticketing functions.
Provide personalized travel recommendations and support
Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
Familiarity with Virtuoso preferred partners and luxury travel booking standards.
Managed front-desk operations, answered inquiries, and assisted clients
Created engaging social media content to promote travel services
Helped organize travel itineraries and maintained client databases
Office Administration & Organization
Stay current with travel industry trends, supplier updates, and evolving client service practices.
Answered incoming calls, directing clients to individuals addressing specific needs.

Customer Service Representative

Multi-Role Customer Service Experience

Spokane

06.2013 - 05.2023

Provided outstanding customer support in fast-paced environments
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong communication and problem-solving skills
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

CTA - Tourism And Travel Management

The Travel Institute

Framingham, MA

01-2026

Associate of Arts - Direct Transfer Agreement (AA DTA)

Spokane Falls Community College

Spokane, WA

06-2024

High School Diploma -

Dishman Hills High School

Spokane Valley, WA

06-2012

Skills

Client Retention & Relationship Building
Luxury Travel Planning
Global Distribution Systems (GDS)
Virtuoso Preferred Partner Network
Client Relationship Management (CRM)

Customized Itinerary Design
Consultative Sales & Upselling
Destination Research
Excellent customer service
Collaborative Team Environment