CASSANDRA RAWLS
Chester,VA
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Customer-oriented Program Manager with over 15 years of experience in strategic planning and complex problem-solving. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. With over 4.5 years of experience maintaining seamless business operations I am able to smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Gemini Tech Services
Fort Gregg-Adams, VA
12.2019 - Current
- Manage a 50 personnel staff to include 1 deputy and 8 supervisors/leads
- Oversee overall program and coordinate in accordance with the mission and goals of the MPD Project
- Develop new training programs to support the strategic direction of the mission
- Create and manage long-term goals that promote employee growth
- Develop and evaluate methods to assess program strengths and identify areas for improvement
- Write program funding proposals to guarantee uninterrupted delivery of services
- Manage a team with diverse talents and responsibilities to work cohesively to accomplish the goals of the government
- Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance with a 100% pass rate
- Implement and manage changes and interventions to ensure project goals are achieved
- Conduct meetings with Government stakeholders such as CASCOM and Garrison Headquarters for Quality Assurance evaluators to ensure service delivery efforts and goals are met while consistently meeting all established deadlines to make communication easy and transparent regarding project issues and decisions on services
- Produce accurate and timely reporting of program status throughout the life cycle of the contract
- Provide technical guidance and functional assistance by maintaining work center SOPs to maintain efficient workflow
- Manage inventory of Government Funded Property assigned to contract for day to day use
- Maintain budget summary of all supplies ordered under contract funds
- Conduct interviews for new hires
- Lead operator for company on/off-boarding
- Successfully maintained good CBA/Employee relationships.
Supervisor
Soldier for Life-Retirement Services Office - Advanced Technology Logistics, INC
Fort Gregg-Adams, VA
01.2011 - 12.2019
- Daily duties included providing individual counseling for retiring soldiers, organizing and supporting the process for each soldier to include setting appointments for family briefings, organizing seminars and maintaining records
- Provided information for Garrison Commander and area stake holders on retirement pay and Survivor Benefit Counseling and enrollment
- Organized and presented post-wide briefings to include yearly informational gathering for over 67,000 retired soldiers, widows, gray area retirees, and dependent family members
- Published a yearly newsletter distributed among installation and statewide
- Effectively managed a staff of two while maintaining all Adjutant General, Department of Defense, and contract requirements to include quality assurance of all work of the office
- Met deadlines on all assigned projects in a steady-paced environment with a constant flow of approximately 50 customers daily
- Updated and interpreted Standard Operating Procedures (SOP) for office staff and Senior leadership to maintain continuity with worklooad
- Efficiently interpreted Army Regulations as the installation's subject matter expert for retiring service members
- Maintained excellent ratings for all Quality Assurance Evaluations in a high-paced environment
- Used office automation systems and software packages for tracking soldiers and records
- Coordinated and conducted training requirements for staff to meet all guidelines for employment
- Reviewed and submitted applications for records review and corrections for Army Board for Correction of Military Records (ABCMR)
- Reviewed and audited DD214s for final process and approvals
- Conducted quarterly performance appraisals for employees.
Assistant Supervisor
Transition Center - Department of Human Resources, General Dynamics
Fort Gregg-Adams, VA
10.2008 - 01.2011
- Provided administrative and executive support within a busy office
- Front office manager for a team of 6 - designated as primary trainer for section
- Planned and conducted training, prepared reports, spreadsheets, and presentations for upper management
- Considered the main troubleshooter for Regulations, SOP, and inspection issues
- Collaborated with supervisor to meet all requirements in a deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Reviewed DD214s for final process
- Inner office quality control inspector for all records processed
- Processed chapter packets for separating service members
- Conducted weekly briefings for over 200+ graduating soldiers.
District Team Leader/Trainer
AC Nielson
Richmond, VA
02.2006 - 09.2008
- Assisted and coordinated interviews for new hires to include training and assignments for over 40 employees
- Maintained employment training records and logs for district that spanned over five states
- Collaborated with upper management teams to share information on new ideas for training needs within the company which included over 250 employees
- Prepared and reviewed travel vouchers for approval
- Demonstrated the ability to learn new organizational processes, workflows, policies, and procedures with minimal supervision
- Created databases and spreadsheets that improved inventory management and reporting accuracy for trainees and management.
Education
BS in Business Administration with a concentration in Human Resource Management -
Strayer University
12-2009
Skills
- Quality Assurance
- Contract Development
- Data Analysis
- Talent Recruitment
- Personnel Management
- Quality Control
- Compliance Enforcement
- Team Development
- Program performance analysis
- Procurement
- Project Management
- Regulatory Compliance
- Operations Management
- Strategic Planning
- Business Development
- Resource Management
- Customer Service
- Employee Scheduling
- Agile Projects
- Change
- Process Improvement
- Interpersonal Skills
- Remote Team Management
- Flexible and Adaptable
- Proficient in Microsoft Office 355
- Good Judgment
- Decision-Making
- Human Resource Management
- Critical Thinking
- Logistics Operations
- Scheduling and Planning
- Documentation proficiency
- Public Speaking
Certification
- Survivor Benefits Counselor updated 11/2022
- Retirement Services Officer updated 11/2022
- Notary Public (Chesterfield, VA)
- IPPS-A R3 HR Professional, R3 HR Supervisor, R3 Cross Walk Staging Table, Lead for IPPS-A Cutover Team Member
- Project Management Fundamentals 07/2022
- Program Manager Essentials 07/2022
Accomplishments
- 15 years on Military Personnel Division (MPD) contract
- 12+ years in management and leadership under MPD contract
- 25+ years of Administrative and Human Resources experience specializing in customer service
- Efficiently developed, researched, and rewrote standard operating procedures to suit contract adjustments for 9 business areas
- Managed Military Personnel Division Contract for 4 years with 100% satisfaction on quality control and customer satisfaction evaluations with exceptional ratings under government standards.
- Consistently delivered all Government requirements ahead of delivery schedule
Volunteer Organizations
- Member of Bethesda Baptist Church currently serving in the following:
- Chairperson, Senior Ushers Ministry
- Church Clerk
- Education Council Co-Chair
- Sunday School Teacher
- Neighborhood Women's Axillary Volunteer Coordinator
Programming And Software Skills
- Microsoft office 365
- Electronic Military Personnel Office (eMILPO)
- Interactive Personnel Electronic Records Management System (iPERMS)
- Transition Point Processing System (TRANSPROC)
- Installation System Management (ISM)
- Defense Retiree and Annuitant Pay System (DRAS)
- Soldier Management System (SMS)
- Integrated Personnel and Pay System-Army (IPPS-A)
- Enlisted Distribution Assignment System (EDAS)
- Total Officer Personnel Management Information System (TOPMIS)
Timeline
Program Manager
Gemini Tech Services
12.2019 - Current
Supervisor
Soldier for Life-Retirement Services Office - Advanced Technology Logistics, INC
01.2011 - 12.2019
Assistant Supervisor
Transition Center - Department of Human Resources, General Dynamics
10.2008 - 01.2011
District Team Leader/Trainer
AC Nielson
02.2006 - 09.2008
BS in Business Administration with a concentration in Human Resource Management -
Strayer University