Cassandra Rayfield
Salem,MO
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. As a former customer, I have a strong desire to help our customers make it.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Foods
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for other markets.
Customer Contact Representative
US Foods
06.2023 - Current
- Modify existing orders and create new orders.
- Coordinate samples from the Vendors for potential conversion/future sales for our company.
- Request slot checks for numerous reasons including truck shorts, product quality checks, and inventory confirmation.
- Submit Credits/Debits to customer accounts
- Submit Product Complaints for Vendor Quality Issues
- Research credit issues
- Product Inquiries
- Provide ETA's for special orders
- Submit pickup requests
- Continuous communication internally and externally through multiple systems/functions.
- Multi tasking
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Consistently met or exceeded performance goals for call quality, resolution time, and overall customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Centerville Quick Stop
04.2021 - 05.2023
- Customer Service
- Cash Register/POS
- Bookkeeping
- Payroll
- Price revision
- Add new product into system
- Review and receive incoming deliveries
- Order entry
- Distributed employee pay
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Secretary
Family Trash Service
04.2022 - 04.2023
- Programs: Mapping System, Microsoft Office, Quickbooks, Square
- Customer Service
- Sales
- Creating new customer accounts
- Handling and recording all customer payments
- Creating invoices/receipts
- Billing
- Route adjustments
- Maintain employee time records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Responded to inquiries from callers seeking information.
- Maintained accurate records using various database software programs for easy access to vital information.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved internal/external conflicts professionally and diplomatically.
Clerk promoted to Assistant Manager
Centerville Quick Stop
11.1996 - 01.2014
- Customer Service
- Bookkeeping
- Price revision
- Review and receive incoming/outgoing deliveries
- Stocking
- Manage inventory
- Record keeping
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
Store Manager
Country Mart
01.2005 - 01.2006
- Supervise all evening shift employees
- Customer Service
- Evening shift schedule adjustments
- Records
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store closing procedures.
Education
Some college - Human Services
Mineral Area College
Park Hills, MO05.2004
Skills
- Assistant Manager Experience (5 years)
- Cash Handling (10 years)
- Supervising Experience
- Inventory Control (10 years)
- POS (2 years)
- Sales
- Bookkeeping
- Store Management Experience (10 years)
- Payroll (3 years)
- Interviewing
- Leadership
- Windows (10 years)
- Merchandising
- Writing skills
- Microsoft Office (10 years)
- Culinary Experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Order processing
- Restaurant Experience (10 years)
- Food Preparation (10 years)
- Kitchen Experience (10 years)
- Documentation
- Account updating
- Proofreading
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
I have played a key role in ensuring that needed samples were provided for many big events in St. Louis, MO, and I am proud of what I have accomplished to help bring new menu items to multi-million dollar national accounts.
Certification
- Food Handler Certification 2019 to Present I have a Certificate in Culinary Arts and Restaurant Management.
- Professional Gardening 2015 to Present I have a Certificate in Professional Gardening and Landscaping.
Languages
English
Full Professional
Timeline
Customer Service Representative
US Foods
07.2024 - Current
Customer Contact Representative
US Foods
06.2023 - Current
Assistant Secretary
Family Trash Service
04.2022 - 04.2023
Assistant Manager
Centerville Quick Stop
04.2021 - 05.2023
Store Manager
Country Mart
01.2005 - 01.2006
Clerk promoted to Assistant Manager
Centerville Quick Stop
11.1996 - 01.2014
Some college - Human Services
Mineral Area College
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