Years of Professional Experience
Open To Work
Hi, I’m
Cassandra R. Durand
Manchester,NH
Summary
Results-driven leader with a proven record of enhancing integrated mental health operations, driving innovative program development, and delivering data-informed results. Demonstrated proficiency in optimizing operations to boost productivity while effectively utilizing resources to ensure maximum impact. Passionate about programmatic development, with a strong ability to proactively identify and deliver creative solutions tailored to thrive in a volatile, uncertain, complex, and ambiguous environment. Committed to fostering collaboration that elevates organizational performance and improves patient outcomes.
Overview
14
2
Certifications
Accomplishments
- Grew the ProHealth Department through the development and implementation of four innovative programs that expanded service scope, advanced whole-person care, and bolstered the department's financial sustainability.
- Fostered a data-informed decision-making culture by identifying and integrating key performance indicators into program planning, fiscal management, and quality improvement processes.
- Led change management efforts to transition the local Mobile Crisis Team into the statewide NH Rapid Response system, successfully aligning workflows, staffing, and clinical protocols with new state standards.
Skills
- Policy and Procedure Development
- Operational Optimization
- Cross-Functional Team Leadership
- Public Speaking and Presentation
- Data-Driven Decision Making
- Cultivating Community Partnerships
- Adaptability and Flexibility
- Solution-Focused Problem Solving
Work History
Mental Health Center of Greater Manchester
Director of ProHealth Integrated Primary Care & Research
08.2022 - Current
Job overview
- Fostered collaborative relationships with community stakeholders to improve service access.
- Oversaw multidisciplinary teams to ensure effective integrated care program delivery.
- Led organizational change efforts to align operations with best practices in integrated care.
- Analyzed performance metrics to drive continuous improvement in service outcomes.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless protocol execution.
- Oversaw data collection and management, ensuring integrity and consistency in research findings.
- Managed patient recruitment efforts, enhancing enrollment rates through targeted outreach strategies.
- Implemented quality control measures to identify issues early, enhancing overall study outcomes.
Mental Health Center of Greater Manchester
Coordinator of Rapid Response Teams
03.2019 - 09.2022
Job overview
- Coordinated emergency response activities to ensure rapid and effective crisis management.
- Developed training materials for crisis teams to enhance operational readiness.
- Facilitated debriefing sessions post-crisis to evaluate performance and identify improvement areas.
- Analyzed response data to inform decision-making and optimize resource allocation strategies.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with community organizations to streamline resources and support systems.
Mental Health Center Of Greater Manchester
Assistant Coordinator Mobile Crisis Response Team
01.2018 - 03.2019
Job overview
- Coordinated crisis intervention services for individuals experiencing mental health emergencies.
- Managed scheduling and logistical support for mobile crisis response teams during high-demand periods.
- Facilitated communication between stakeholders, including emergency services and mental health professionals.
- Mentored junior staff on effective de-escalation techniques and client engagement strategies.
- Conducted regular evaluations of team performance to identify areas for improvement in service delivery.
Mental Health Center of Greater Manchester
Mobile Crisis Clinician
10.2016 - 08.2022
Job overview
- Provided crisis intervention and assessment for individuals in acute psychiatric distress.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support.
- Trained and mentored junior clinicians on best practices in crisis management.
Rivier University
Adjunct Faculty
01.2020 - 04.2022
Job overview
- Implemented innovative teaching strategies, improving student engagement and retention.
- Evaluated student assessments to ensure alignment with learning objectives.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
University of Maryland
Clinical Research Assistant
12.2015 - 10.2016
Job overview
- Conducted participant recruitment and informed consent processes for clinical trials.
- Coordinated data collection and management using electronic data capture systems.
- Assisted in developing study protocols and regulatory submissions for research projects.
Lahey Health Behavioral Services
Level III Crisis Clinician
12.2013 - 09.2015
Job overview
- Conducted comprehensive assessments for individuals in crisis to determine immediate needs and appropriate interventions.
- Trained and mentored junior clinicians on crisis management protocols and therapeutic techniques for optimal client outcomes.
- Reduced hospitalization rates through effective assessment, intervention, and referral of clients in crisis situations.
Nashua Community College
Adjunct Faculty
01.2013 - 05.2015
Job overview
- Developed curriculum and course materials for undergraduate programs.
- Enhanced student understanding by designing interactive and engaging lectures.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
South Bay Mental Health
Community Outreach Therapist
05.2013 - 11.2013
Job overview
- Developed and implemented treatment plans tailored to client goals and progress.
- Utilized evidence-based therapeutic techniques to promote emotional healing and resilience.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Greater Nashua Mental Health Center
Research Assistant
11.2012 - 05.2013
Job overview
- Organized research materials, maintaining comprehensive documentation for ongoing studies and evaluations.
- Monitored patient responses during sessions, adapting treatment parameters for optimal therapeutic outcomes.
- Trained on TMS equipment operation and best practices to maximize patient satisfaction and safety.
Greater Nashua Mental Health Center
Substance Use Counselor
08.2011 - 05.2013
Job overview
- Assessed client needs through comprehensive evaluations, ensuring tailored substance recovery support.
- Conducted group therapy sessions, fostering supportive environments for peer interaction and personal growth.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
Education
Southern New Hampshire UniversityHooksett, NH
Master of Business Administration from Business Administration
01.2026
University Overview
- National Society of Leadership and Success
- 4.0 GPA
Rivier UniversityNashua, NH
Master of Science from Psychology, Clinical Concentration
05.2012
University Overview
- Psi Chi Honor Society
- 3.6 GPA
Rivier UniversityNashua, NH
Bachelor of Arts from Psychology
05.2012
Certification
- State of New Hampshire Licensed Alcohol and Drug Counselor - Expires June 2027
- Critical Incident Stress Management Certification – Expires August 2029
State of NH Certificates & Service
- State-approved to provide clinical supervision to Certified Recovery Support Workers
- Active volunteer with the New Hampshire Disaster Behavioral Health Relief Team
- State-Certified to train “Counseling on Access to Lethal Means”
- Certified to train “NAMI NH Connect: Suicide Prevention” & “NAMI NH Connect: Suicide Postvention”
Publications & Presentations
- “Moving Toward Whole Person Care: CCBHC’s as a Model for Comprehensive and Coordinated Services” - Presented at New Hampshire Behavioral Health Summit 2024
- “Perceptions of Problem Gambling Among Methadone Maintenance Treatment Clients and Counsellors” - Published in Journal of Gambling Disorders 2018
Board Service
- Granite Pathways Board Member: March 2023 to Present
- Cue Zero Theatre Company Board Secretary: January 2025 to Present