Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Cassandra Redmond

Elizabethtown,KY

Summary

Dedicated wildlife rehabilitation volunteer at Nolin River Wildlife Rescue, skilled in animal nutrition and compassionate care. Proven ability to collaborate effectively with teams, ensuring swift recovery and release of distressed wildlife. Recognized for adaptability and problem-solving in high-pressure environments, fostering trust and loyalty in both animal care and customer service roles. Individual who loves animals of all shapes and sizes.

Overview

13
13
years of professional experience

Work History

Wildlife Rescue Volunteer

Nolin River Wildlife Rescue
05.2025 - Current
  • Collaborated with veterinarians in developing individualized treatment plans tailored to each animal''s specific needs.
  • Provided compassionate care for distressed animals during the rehabilitation process, fostering trust and reducing recovery time.
  • Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.
  • Conducted regular facility maintenance, ensuring a clean, safe environment for both animals and volunteers.
  • Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
  • Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
  • Monitored recovering animals closely for signs of improvement or complications, promptly addressing any concerns that arose.

Customer Service Representative

Walmart
08.2012 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Science - Science

Elizabethtown Community And Technical College
Elizabethtown, KY
12-2025

High School Diploma -

North Hardin High School
Radcliff, KY
05-2010

Skills

  • Compassion for animals
  • Wildlife rehabilitation
  • Species identification
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Interpersonal skills
  • Time management abilities
  • Problem-solving abilities
  • Animal nutrition

Accomplishments

  • Achieved my advanced open water scuba diving certification by completing open water dives with accuracy and efficiency.

Interests

  • My sweet cats
  • Avid Reader
  • The Ocean
  • Animal Health and Care
  • Scuba Diving
  • Marine Mammals
  • Animal Training
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Wildlife Rescue Volunteer

Nolin River Wildlife Rescue
05.2025 - Current

Customer Service Representative

Walmart
08.2012 - Current

Associate of Science - Science

Elizabethtown Community And Technical College

High School Diploma -

North Hardin High School

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Cassandra Redmond