Cassandra Reid
North Providence,United States
Summary
Skilled Healthcare Analyst with extensive experience in health consultations, nutritional evaluations, and data analytics. Proficient in AWS cloud infrastructure, Tableau development, and healthcare communications. Demonstrated expertise in managing health insurance processes, HIPAA compliance, and leveraging CRM and laboratory information systems. Adept at delivering health education and collaborating with healthcare professionals to improve patient outcomes. Holds an Associate of Applied Science, AWS Solutions Architecture, and Medical Laboratory certifications. Expert in Microsoft Office 365, ServiceNow, and developing educational health programs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Health Consultant
DaVinci Center for Community Progress
Providence, United States
01.2024 - Current
- Conducted comprehensive health consultations for clients, focusing on weight management, diabetes, and other specific health issues
- Performed nutritional evaluations to develop personalized diet plans that address individual health concerns and promote overall well-being
- Organized and conducted periodic general health screenings, including tests for diabetes, cholesterol, and glaucoma, offered free of charge to the community
- Delivered health and nutrition education sessions to diverse populations, tailoring content to meet the needs of individuals of all ages and health statuses
- Collaborated with other healthcare professionals to ensure a holistic approach to client care and improved health outcomes
- Maintained accurate and confidential client records, documenting consultations, evaluations, and progress
- Provided ongoing support and follow-up consultations to help clients achieve their health and nutritional goals
- Developed and distributed educational materials on health and nutrition to increase awareness and knowledge within the community.
Health Consultant
Health Consultant Services
10.2023 - 12.2023
- Managed triage of incoming calls and chat messages, coordinating with healthcare providers and internal clinical teams to resolve member health insurance request
- Extracted data from Electronic Medical Records (EMR) systems, utilizing AWS cloud infrastructure to support and optimize referral program consultations
- Enhanced patient care by developing AWS-hosted Tableau dashboards for data analytics, facilitating immediate diagnostic test results and scheduling in compliance with healthcare standards
- Ensured compliance with HIPAA and other relevant regulations in AWS cloud infrastructure, particularly concerning patient data handling and privacy
- Drove the resolution process for customer support issues through ServiceNow, escalating advanced problems to higher support tiers and ensuring a high level of service continuity
- Updated insurance documentation on SharePoint to provide team members with yearly insurance updates.
Healthcare Analyst
Central Florida Endocrine & Diabetes Consultants
Maitland, FL
03.2022 - 09.2023
- Served as a key point of contact for patient inquiries, effectively bridging communication between patients and healthcare providers to resolve concerns and facilitate care plans
- Managed a high volume of inbound and outbound communications, addressing patient needs regarding diabetes treatment and endocrine disorders with empathy and professionalism
- Contributed to patient education by providing detailed explanations of complex endocrine conditions and diabetes management techniques, enhancing patient understanding and engagement
- Successfully onboarded new patients into the clinic's care programs, coordinating initial screenings and consultations by leveraging CRM tools for efficient scheduling
- Diligently reviewed patient documentation and test forms for accuracy, identifying and rectifying discrepancies to uphold the integrity of medical records
- Provided prompt and efficient resolution to Laboratory Application tools inquiries through email, chat, and phone, effectively addressing common technical issues and documenting problems and their solutions in ServiceNow
- Conducted thorough research within electronic medical records and laboratory information systems to address and resolve complex patient queries and issues
- Ensured timely and accurate communication of test results to patients, maintaining strict confidentiality and adherence to HIPAA regulations
- Performed administrative support tasks, including updating patient records and managing Salesforce CRM data, to maintain seamless clinic operations.
Education
Associate of Applied Science -
Seminole State College
01.2018
Skills
- Health Consultations
- Educational Material Development
- Healthcare Communications
- Nutritional Evaluations
- AWS SL and data analysis
- Terraform
- Microsoft Office 360
- Epic
- EClinicalWorks
- ServiceNow
- Jira
Certification
- Amazon Web Services, 05/01/2023
- AWS Solutions Architect, 05/01/2017
- Medical Laboratory Certification, 02/01/2022
Timeline
Health Consultant
DaVinci Center for Community Progress
01.2024 - Current
Health Consultant
Health Consultant Services
10.2023 - 12.2023
Healthcare Analyst
Central Florida Endocrine & Diabetes Consultants
03.2022 - 09.2023
Associate of Applied Science -
Seminole State College
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