Cassandra Reveles
Denver,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Makeup Artist- Hair Extensions Specialist
Glitz & Clawz
07.2025 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Conducted consultations to understand client's desired look.
- Styled hair, makeup and nails for customers for special events and occasions.
Bartender
The River
07.2024 - 09.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Internal Revenue Agent
Internal Revenue Service, IRS
10.2022 - 04.2024
- Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.
- Utilized data analytics tools for detecting patterns indicative of noncompliance or potential fraud.
- Collaborated with a team of agents to investigate cases of suspected tax fraud, leading to successful resolution.
- Identified potential areas of non-compliance by analyzing financial statements and related documents.
- Served as a mentor to junior agents by offering guidance on complex technical issues during audits.
Bartender
Lux Cocktail Lounge
07.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Lead Keyholder
The Health Center
07.2021 - 10.2023
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Sales Lead Keyholder
Urban Health and Wellness
03.2014 - 07.2021
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Closing Team Lead
Western Health Systems
05.2012 - 03.2014
- Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Optimized workflow processes to maintain a high level of efficiency within the closing department without sacrificing quality or accuracy.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
Closing Team Lead
Empereon Marketing LLC
10.2010 - 05.2012
- Negotiated favorable terms with clients, leading to increased profitability for the company while maintaining strong client relationships.
- Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate of Technical Studies - Cosmetology
Emily Griffith Technical College
Denver, CO07-2025
Certificate - Bartending
Bartending School of Denver
420 E 58th Ave Suite 135 Denver Co 8021607-2023
High School Diploma -
Northglenn High School
601 W 100th Pl Northglenn Co 8026005-2010
Skills
- Makeup application
- Client relationship building
- Social media content
- Sales and upselling
- Wedding makeup specialization\
- Computer Literacy
- Cash Handling
- Customer service
- Time management
- Opening and closing procedures
Certification
- Certified Bartender 2023
- Certified Hair Extension Specialist, Mariposa Hair Extension Brand March 2025
- Licensed Cosmetologist July 2025
- Blonding Master class By Rachel Sage September 2025
- TIPS Certified
- ServSafe Certified
- Barbicide Certified
Timeline
Makeup Artist- Hair Extensions Specialist
Glitz & Clawz
07.2025 - Current
Bartender
The River
07.2024 - 09.2025
Bartender
Lux Cocktail Lounge
07.2023 - 01.2024
Internal Revenue Agent
Internal Revenue Service, IRS
10.2022 - 04.2024
Sales Lead Keyholder
The Health Center
07.2021 - 10.2023
Sales Lead Keyholder
Urban Health and Wellness
03.2014 - 07.2021
Closing Team Lead
Western Health Systems
05.2012 - 03.2014
Closing Team Lead
Empereon Marketing LLC
10.2010 - 05.2012
Certificate of Technical Studies - Cosmetology
Emily Griffith Technical College
Certificate - Bartending
Bartending School of Denver
High School Diploma -
Northglenn High School
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