Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Rewucki

Phoenix,AZ

Summary

Skilled in client experience management, customer satisfaction surveys, and problem-solving. Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.

Comfortable, focused, and organized in fast paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Apex Customs
04.2023 - Current
  • Handling product exchanges/returns due to faults and processing refunds to ensure 100% customer satisfaction
  • Promptly responded to customer inquires via phone calls and e-mails
  • Documented and filed customer communications
  • Accurately handled checks, cash and card payments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Team Lead Telemedicine Assistant

Red Mountain Weight Loss
01.2022 - 05.2023
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Authorize drug refills and provide prescription information to pharmacies
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections and mailing monthly statements to patients
  • Supervise others and provide on-the-job training
  • Resolve technical system failures

Service Manager And Head Trainer

Salad And Go
07.2020 - 12.2021
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
  • Resolve customer complaints regarding sales and service
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Establish standards for personnel performance and customer service
  • Supervise others and provide on-the-job training
  • Process merchandise returns and exchanges
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions, and provide information on procedures or policies.

Team Member

Panera Bread
03.2017 - 06.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

Education

High School Diploma -

Lake Zurich High School
Lake Zurich, IL

Skills

  • Salesforce
  • Account Management
  • Communication
  • Customer Relationship Management
  • High Attention to Detail
  • Product Knowledge
  • Microsoft Excel
  • Project Management

Timeline

Administrative Assistant

Apex Customs
04.2023 - Current

Team Lead Telemedicine Assistant

Red Mountain Weight Loss
01.2022 - 05.2023

Service Manager And Head Trainer

Salad And Go
07.2020 - 12.2021

Team Member

Panera Bread
03.2017 - 06.2020

High School Diploma -

Lake Zurich High School

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Cassandra Rewucki