Cassandra Reynolds
Lavalette,WV
Summary
Goal-oriented sales professional with a strong history of exceeding sales targets through effective customer service and point-of-sale system expertise. Proven ability to utilize strategic communication and competitive pricing to enhance client relationships and drive revenue growth. Experienced in project management and team leadership, consistently delivering high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Mary Kay
12.2024 - Current
- Promote sales via text message and social media on a daily basis.
- Generated leads through cold calling, networking, and referrals.
- Addressed customer questions and concerns regarding products and services.
- Present live, in-person product demonstrations to help new and existing customers get to know and love our products.
- Develop engaging content to showcase Mary Kay products, and conduct live reviews to drive sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Stand with our product personally, and advertise publicly by endorsing our product in my personal life, to not just tell, but show why I love Mary Kay!
- Guide customers through the checkout process, providing personalized consultations to help them find products best suited to their skin.
- Priced out products for customers and drew up sales paperwork.
- Manage time effectively to ensure that business operations and sales targets are met.
- Operate and manage my very own point-of-sale system.
- Run and advertise my very own sales and discounts to promote customer loyalty!
- Recruit other potential new Mary Kay members to work alongside me!
- Always keeping myself and my potential customers up to date on the latest new products and new makeup trends!
Assistant Manager
Goodwill
04.2024 - 12.2025
- Oversaw all aspects of the sales floor, ensuring associates remained on task and provided excellent customer service.
- Managed customer service inquiries and complaints in a timely manner.
- Helping promote Roundup for local charities.
- Upsell to ensure sales stay above average, leading by example!
- Greeting customers, as well as checking them out at our register.
- Perform exchanges using best judgment.
- Answer inbound phone calls, and make outbound phone calls.
- Handle cash transactions, and provide correct change.
- Assist in pricing items and determining value for e-commerce purposes.
- Train new employees on sales floor duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Take inventory of back stock, and make truck orders.
- Fluency in Microsoft Office, Outlook, Excel, and software such as these.
- Ensure shelves are stocked with new items every day!
- Manage my time, and help others manage their time.
- Opening and closing tasks, and checklists.
- Balance drawers and account for errors.
- Troubleshoot computers and software.
- Lock up store and set alarms as well as disarming in the morning.
- Prepare and perform bank deposits.
Cashier
Goodwill
08.2023 - 04.2024
- Greet customers, upsell key products, and provide customer service, and basic hospitality.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Promote Roundup for local charities.
- Handle cash transactions, and provide correct change.
- Operate POS systems, such as registers and pricing systems.
- Stock shelves and racks with new items coming out every day.
- Multitask and manage my own time to ensure all tasks get done by the end of the day.
- Help balance my drawer, and account for any possible errors at the end of the day.
Sales Associate
Buff City Soap
07.2023 - 02.2024
- Greet customers with a smile, and deliver a sales pitch on our latest promotions.
- Upsold additional items based on customer interests and needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handmake new products to stock the shelves each day.
- Tailored products to suit specific customer needs.
- Processed payments through point-of-sale devices.
- Maintained customer engagement through loyalty accounts.
- Maintain a high sales average.
Cashier
Gabes
08.2021 - 10.2021
- Operate the POS and handle cash transactions.
- Operate point-of-sale systems to handle transactions with high volumes of customers each day.
- Provide basic customer service and hospitality on a daily basis.
- Maintaining customer loyalty systems and using my knowledge of rewards systems to provide discounts and handle returns.
- Discounted purchases by scanning and redeeming coupons.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Maintained a neat and cleanly checkout area.
Sales Agent
Vector Marketing
06.2021 - 07.2021
- Make outbound phone and video chat calls, as well as attend video conference calls with etiquette.
- Presented live visual video demonstrations.
- Identified customer needs by asking questions and advising on best solutions.
- Attend weekly video conference calls.
- Assist customers in placing sales orders digitally.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Offered coupons and special deals to increase customer spending.
- Drove sales through development of successful promotional strategies and product placement.
- Manage my own time and calendar dates, creating appointments with new customers.
- Secured customer referrals to expand digital outreach to new potential clients.
Taco Bell
08.2020 - 11.2020
- Processed orders using a hands-free device.
- Welcomed patrons while announcing promotions through a hands-free headset.
- Handled customer questions through a hands-free communication tool.
- Process cash transactions via point-of-sale systems.
- Multitask efficiently to ensure orders are received in a timely manner.
Education
Wayne High School - CTE (Career and Technical Education) completer for Business Management Computer Accounting Courses
Wayne High School
01.2021
Skills
- Customer Service in Retail
- Point Of Sale Expertise
- Cash Management
- Competitive Pricing
- Inventory Stocking
- Proficient in Managing Multiple Tasks
- Sales Expertise
- Cash Register Operation
- Proficient Computer Skills
- Skilled in Microsoft Office Applications
- Professional Communication Skills
- Time Management
- Critical thinking
- Problem solving
- Team Leadership
- Commercially Savvy Mindset
- Demonstrations
- Cold calling
- Project management
References
- Logan Quiggly, Assistant Manager at Goodwill, coworker for approximately 1 year, aided me in managerial duties, 681-306-3829
- Diania Smith, Team Leader at Goodwill, coworker for over 1 year, aided me in managing tasks of salesfloor. 220-216-7231
- Emily Chaney, Mary Kay Sales Consultant/Recruiter, Present day coworker, aids me in developing leads and sales tactics. Find her work at https://msha.ke/emilychaney/
Timeline
Sales Consultant
Mary Kay
12.2024 - Current
Assistant Manager
Goodwill
04.2024 - 12.2025
Cashier
Goodwill
08.2023 - 04.2024
Sales Associate
Buff City Soap
07.2023 - 02.2024
Cashier
Gabes
08.2021 - 10.2021
Sales Agent
Vector Marketing
06.2021 - 07.2021
Taco Bell
08.2020 - 11.2020
Wayne High School - CTE (Career and Technical Education) completer for Business Management Computer Accounting Courses
Wayne High School
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