Cassandra R. Griffith
Summary
I am a global HR executive with over 20 years of experience leading people strategy in high-growth technology environments. I specialize in partnering with Enterprise GTM and Marketing leaders to align organizational design, talent strategy, and workforce planning with complex business objectives.
With a proven ability to lead HR functions across 25+ countries and support globally distributed teams of over 1,100 employees, I bring a data-driven, scalable approach to optimizing performance, compensation architecture, and the employee experience. I advise executive teams on building agile, cost-effective talent models that fuel business growth and strengthen culture.
My focus is on delivering impactful, people-first solutions that balance operational efficiency with longterm strategic value-enabling organizations to thrive through transformation, growth, and change.
Overview
21
21
years of professional experience
Work History
Senior Director, HRBP (GTM and G&A), HR Operations, AMER/APAC Regions
NEO4J
01.2025 - 07.2025
- Led global HR strategy for Neo4j's GTM and G&A organizations, partnering with senior executives across the Americas and APAC to drive organizational clarity, leadership effectiveness, and scalable people operations.
- Elevated the HRBP function into a strategic operating partner, strengthening execution, alignment, and workforce planning for a hyper-growth, globally distributed business.
- Www.neo4j.com
- Redefined the HRBP operating model, positioning HR as a strategic business partner and trusted advisor on organizational design, workforce planning, and change enablement.
- Partnered with senior leaders and cross-functional teams to execute Neo4j's global job architecture framework, establishing consistent role leveling, career pathing, and compensation alignment across GTM and G&A functions.
- Partnered with senior leadership to design and optimize organizational structures, improving spans and layers, decision-making clarity, and scalability across global teams.
- Established the Americas HR Operations team, implementing standardized processes, improved data integrity, and enhanced employee experience.
- Developed the 2025 strategic roadmap for both the HRBP and HR Operations functions, aligned to the company-wide theme of 'Getting the Basics Right.'
- Launched cross-regional Employee Experience Guidelines, ensuring consistent, compliant, and inclusive practices across all global teams.
- Introduced a peer recognition program for GTM Field Operations and Professional Services, strengthening engagement and reinforcing company values.
- Partnered with Compensation to design and operationalize a Spot Bonus program recognizing individual and team excellence.
- Initiated a leadership coaching and development partnership to build executive capability and support succession planning.
Director, HRBP Enterprise/GTM and Marketing Organization
UPWORK
01.2023 - 12.2024
- Served as the strategic HR Business Partner to the Enterprise GTM, Corporate, and Marketing organizations during a period of rapid scale and transformation.
- Partnered with executive leadership to design and implement people strategies that advanced organizational performance, clarified roles and structures, and improved leadership and team effectiveness in a dynamic, high-growth environment.
- Www.upwork.com
- Partnered with CRO, CMO and cross-functional teams, aligning organizational design to business strategy and improving role clarity and span efficiency.
- Co-led the creation of Upwork's job architecture framework for the GTM and Marketing functions, establishing consistent role leveling, career progression paths, and compensation calibration.
- Designed and deployed organizational planning models that improved workforce visibility and enabled data-driven headcount and budget decisions.
- Partnered with leaders to embed succession planning, leadership coaching, and performance enablement programs across GTM and G&A.
- Supported the launch of enterprise sales and marketing transformation initiatives, including new sales segmentation, territory design, and role rationalization.
- Advised executives through change management, including integration of new leadership, team realignment, and talent optimization during hyper-growth.
- Advocated for inclusion, belonging, and leadership effectiveness as a cornerstone of Upwork's people experience strategy.
Director, HRBP Americas Commercial Sales/Region HR Lead
TRICENTIS
04.2022 - 12.2022
- Acted as the senior HR leader for the Americas and strategic partner to global Sales leadership, shaping people strategies that enabled commercial growth, organizational scale, and operational rigor.
- Directed HR delivery across North and Latin America, optimizing the employee lifecycle, ensuring compliance across multiple jurisdictions, and strengthening leadership capability in a complex, fast-moving global organization.
- Www.tricentis.com
- Served as strategic advisor to global Sales leadership, aligning workforce strategy with go-to-market objectives and organizational scalability.
- Led job architecture design for the GTM organization, defining role levels, competencies, and career progression frameworks to improve clarity, equity, and mobility across regions.
- Partnered with global Compensation and Sales Operations to align job architecture with incentive structures and performance metrics, ensuring consistency and transparency.
- Stabilized the North America payroll function, removing key-person dependency and instituting scalable operational controls.
- Introduced compliance rigor across the Americas, standardizing HR processes and mitigating regulatory and employment risk.
- Repaired and optimized the PEO vendor relationship, enhancing service delivery, data accuracy, and the overall employee experience.
Director, HRBP Americas Commercial Sales/Region HR Lead
SITA, Inc.
01.2018 - 04.2022
- Received 2022 Corporate Values in Action Award for DEIB leadership contribution.
- Led the full HR strategy and execution across 25 countries in North America, Latin America, and the Caribbean.
- Partnered with the Chief People Officer, Chief Revenue Officer, and Americas GEO President to align regional HR priorities with global business objectives.
- Oversaw a high-performing HR team supporting commercial, customer solutions, and operations teams, driving workforce planning, organizational effectiveness, and consistent people operations across a highly matrixed, multinational environment.
- Www.sita.aero
- Directed comprehensive HR initiatives, including workforce planning, talent management, organizational design, and employee relations for an 800+ multilingual workforce.
- Led organizational design projects that optimized structure, spans, and layers across business units, improving clarity of accountability and driving cost efficiency.
- Partnered with global COEs to implement job architecture frameworks, ensuring consistent role leveling, career pathing, and compensation alignment across 25 countries.
- Served as HR advisor to senior leadership for the $1.4B Commercial and Passenger Solutions Service businesses, driving transformation and leadership effectiveness.
- Championed leadership and culture initiatives, enabling high performance through capability-building and change management programs.
- Established and chaired the Americas DEI Council and launched the Employee Resource Group (ERG) framework, embedding inclusion into business and people practices.
- Directed the region's COVID-19 response, balancing safety, compliance, and operational continuity across 25 countries.
- Developed and led a high-performing regional HR team, fostering consistency, capability growth, and alignment with global HR programs and policies.
Senior Manager, HR Americas Region
SITA, Inc.
01.2017 - 12.2017
- Directed HR strategy and delivery across 25 countries in North America, Latin America, and the Caribbean, serving as the primary partner to the Chief Revenue Officer and Americas GEO President.
- Ensured strong alignment between regional initiatives and the global people strategy, supporting commercial and operational teams in a complex, fast-paced, and highly matrixed environment.
- Www.sita.aero
- Directed strategic HR initiatives across the Americas, encompassing workforce planning, talent management, organizational design, and employee relations for a geographically dispersed, multilingual workforce of 800+ employees.
- Served as Head of HR for two major business units-Customer Solutions and Commercial Services-spanning Sales, Pre-Sales, Business Development, and Project Delivery.
- Partnered with senior leadership, including the President, VP, and Directors, to drive organizational effectiveness for the Commercial ($1.4B) and Passenger Solutions Service businesses.
- Coached executives through complex workforce transformation including restructures, capability building, and optimization of global location strategies to reduce contractor reliance and strengthen in-house talent.
- Championed leadership development and culture initiatives, fostering high performance and engagement across diverse teams through targeted programs and capability-building efforts.
- Collaborated with global Centers of Excellence in Compensation, Talent, and HR Operations to ensure regional consistency, scalability, and compliance.
HR Country Manager, United States
SITA, Inc.
01.2016 - 12.2016
- Transitioned from Talent Acquisition into a functional HR leadership role, serving as the primary HR partner for SITA's U.S. operations.
- Oversaw all aspects of the employee lifecycle and ensured compliance with federal, state, and local labor requirements across a distributed workforce.
- Www.sita.aero
- Managed all day-to-day HR operations for U.S. employees, including employee relations, compliance, onboarding, performance management, and benefits administration.
- Acted as the main point of contact for HR inquiries, ensuring timely and effective resolution of employee and manager needs across multiple time zones and business functions.
- Supported operational leaders and site managers across airport and data center environments, balancing business continuity with workforce engagement and safety requirements.
- Ensured compliance with federal and state employment laws (EEO, FLSA, OSHA, FMLA, I-9, etc.) and maintained audit-ready HR documentation and reporting.
- Partnered with global COEs to align U.S. HR programs with company-wide frameworks in compensation, talent management, and policy governance.
- Supported talent acquisition and onboarding activities for critical technical and customer-facing roles, ensuring a positive candidate and new-hire experience.
- Promoted a culture of accountability, inclusion, and recognition by reinforcing SITA's values through communications, training, and local engagement initiatives.
Senior Consultant, Talent Acquisition, Americas Region
SITA, Inc.
07.2014 - 12.2015
- Joined SITA as a senior member of the Talent Acquisition team supporting the Americas region.
- Served as a strategic recruiting partner to corporate, engineering, and airport operations leaders, delivering full-cycle hiring solutions in a high-volume, geographically dispersed environment.
- Www.sita.aero
- Executed full-cycle recruitment for roles spanning commercial, customer support, and technical functions across the U.S., Canada, and Latin America.
- Partnered with HR Business Partners and business leaders to translate workforce plans into actionable sourcing and hiring strategies.
- Ensured consistent process adherence, high candidate quality, and compliance with company policy and local employment regulations.
- Championed process improvements that streamlined requisition approvals and enhanced communication between hiring teams and global HR operations.
- Collaborated with Compensation, Mobility, and HR Operations teams to manage relocation, offers, and onboarding activities.
- Delivered exceptional customer service and candidate experiences through proactive communication and transparent hiring timelines.
- Piloted the design and implementation of the Americas Graduate Program, establishing university partnerships and structured onboarding frameworks to build a sustainable early-career talent pipeline for the region.
Talent Acquisition Manager, United States
INFOSYS BPO/Infosys McCamish
05.2012 - 05.2014
- Www.infosysbpm.com
- Developed and implemented full-cycle recruitment processes for Infosys BPO Delivery Centers and Infosys McCamish.
- Led the recruiting function and managed teams across Atlanta and Des Moines to meet dynamic business needs.
- Partnered with internal stakeholders and hiring managers to design and execute targeted recruitment strategies supporting IBPO delivery centers and client-site requirements.
Talent Acquisition Supervisor
HEALTHPORT TECHNOLOGIES
01.2005 - 01.2012
- Now Datavant www.datavant.com, formerly CIOX Technologies
- Reduced the $1.5M cost for technical recruiting by shifting recruiting model from agency to in-house.
- Managed the full cycle recruiting process and 5 full-time recruiting professionals in a high volume multi-state environment.
- Implemented Hiring Manager capability training to demonstrate a streamlined and inclusive interview and selection process.
Education
Leadership Development Emersion Program - undefined
IMD (International Institute for Management Development)
02.2020
Bachelor of Science - Social Science
PORTLAND STATE UNIVERSITY
01.2000
Executive Summary
GTM HR Business Strategy | Organizational Design and Transformation | Workforce Planning/Optimization | Change Management | Executive Coaching | Leadership Development | Succession Planning | Global HR Operations | Employee Experience | Employee Relations | Talent Acquisition | Talent Management | DEIB | Tech Start-Ups, Strategic Global HR Executive | Partner to the C-Suite | Scalable People & Growth Architect.
Skills
HR analytics
Diversity and inclusion
Employee relations
Global HR experience
Organizational development
Recruitment strategies
Talent management
Workforce planning
Succession planning
Leadership coaching
Employee engagement
Team building
Leadership development
Recruitment and hiring
Exit interviews
Recruitment and selection
HR leadership
Teamwork
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking
Excellent communication
Reliability
Organizational skills
Timeline
Senior Director, HRBP (GTM and G&A), HR Operations, AMER/APAC Regions
NEO4J
01.2025 - 07.2025
Director, HRBP Enterprise/GTM and Marketing Organization
UPWORK
01.2023 - 12.2024
Director, HRBP Americas Commercial Sales/Region HR Lead
TRICENTIS
04.2022 - 12.2022
Director, HRBP Americas Commercial Sales/Region HR Lead
SITA, Inc.
01.2018 - 04.2022
Senior Manager, HR Americas Region
SITA, Inc.
01.2017 - 12.2017
HR Country Manager, United States
SITA, Inc.
01.2016 - 12.2016
Senior Consultant, Talent Acquisition, Americas Region
SITA, Inc.
07.2014 - 12.2015
Talent Acquisition Manager, United States
INFOSYS BPO/Infosys McCamish
05.2012 - 05.2014
Talent Acquisition Supervisor
HEALTHPORT TECHNOLOGIES
01.2005 - 01.2012
Leadership Development Emersion Program - undefined
IMD (International Institute for Management Development)
Bachelor of Science - Social Science
PORTLAND STATE UNIVERSITY