Cassandra Rhoda

• Worked closely with fellow security personnel to remedy and alleviate technology issues.
• Analyzed attack signatures quickly to identify cyber incidents.
• Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
• Provided technical support for troubleshooting issues related to security systems and networks.
• Assisted in updating existing processes and procedures related to cybersecurity best practices regularly.
• Compiled detailed analysis following successful security events.
• Conducted record searches and coordinated with other units on procedural problems involving complex cases.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Assisted with user requests and answered questions to improve satisfaction.

• Managed administrative tasks, including data entry, record-keeping, and correspondence.
• Maintained personnel files, ensuring accuracy and compliance with military regulations.
• Processed and organized official documents, reports, and requests.
• Provided clerical support to senior officers and staff as needed.
• Successfully managed administrative duties during high-tempo operational periods.
• Received commendation for accuracy and attention to detail in handling sensitive information.
• Communicated with sailors, employees and vendors to answer questions and address complaints.

USS Boxer (LHD 4), 11/2013 - 07/2015

• Installed, maintained, and repaired interior communication systems, including alarm, navigation, and surveillance systems.
• Conducted routine inspections and troubleshooting of electrical and electronic equipment to ensure operational readiness.
• Interpreted technical manuals, schematics, and blueprints to perform system repairs and upgrades.
• Provided technical support and training to junior personnel on system maintenance and troubleshooting procedures.
• Ensure compliance with Navy operational and safety standards for all communication and electrical systems.
• Trained and mentored junior sailors, improving team efficiency and technical proficiency.
• Received commendation for technical expertise and problem-solving skills during high-pressure situations.
• Played a key role in maintaining ship readiness through proactive maintenance, and rapid troubleshooting.

Naval Medical Center, San Diego, 09/2008 - 11/2013

• Provided IT support for medical staff, ensuring efficient operation of hospital systems and networks.
• Managed user accounts, access control, and cybersecurity protocols. To protect sensitive medical data.
• Installed, configured, and maintained hardware and software for workstations and medical devices.
• Troubleshoot and resolve technical issues related to network connectivity, system performance, and application errors.
• Assisted in a major IT infrastructure upgrade, enhancing network efficiency, and security.