Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Rice

Newton,UT

Summary

Dynamic store manager with extensive experience at Casey's, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing inventory control. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and boosts sales through innovative merchandising strategies.

Overview

8
8
years of professional experience

Work History

Store Manager

Caseys
06.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

1st Assistant Manager

Caseys
01.2018 - 06.2018
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
  • Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.

Kitchen Manager

Caseys
11.2017 - 01.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Team Member

Caseys
05.2017 - 11.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Newton Community Highschool
Newton
05-2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Cash management
  • Employee training
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • POS systems

Timeline

Store Manager

Caseys
06.2018 - Current

1st Assistant Manager

Caseys
01.2018 - 06.2018

Kitchen Manager

Caseys
11.2017 - 01.2018

Team Member

Caseys
05.2017 - 11.2017

High School Diploma -

Newton Community Highschool

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Cassandra Rice