- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
- Drawing and Painting
- Knitting and Crocheting
- Animal Care
Cassandra Richards
Cedar Creek,TX
Summary
Dynamic leader with a proven track record at Austin Youth Collective, adept in non-profit administration and partnership building. Leveraged bookkeeping expertise and exceptional relationship-building skills to secure funding and drive organizational growth. Excelled in project management, enhancing financial performance and community engagement without compromising on environmental and social responsibility.
Overview
6
6
years of professional experience
Work History
Treasurer
Austin Youth Collective
04.2022 - 11.2024
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Implemented strategies to improve organizational financial performance.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Established benchmarks for financial performance, driving continuous improvement in treasury operations.
- Implemented sustainability initiatives in financial operations, promoting environmental and social responsibility.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
- Advocated for policy changes at local and national levels, influencing legislation for community benefit.
- Increased public awareness and support with strategic marketing and public relations campaigns.
- Strengthened community relations by organizing and leading impactful outreach programs.
- Coordinated with other non-profit directors to launch joint initiatives, maximizing reach and efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Created performance measurement systems to track program effectiveness, enabling continuous improvement efforts over time.
- Oversaw event planning initiatives from concept to execution, generating both funds and awareness for the organization''s cause.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
- Secured substantial funding for key projects, negotiating with major donors and grant-making organizations.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed data-driven policy recommendations for better decision-making and resource allocation.
- Recommended updates to current legislation, regulations and policies.
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Presented findings to senior leadership, informing strategic planning and decision-making processes.
- Evaluated partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.
- Worked with 6 executives to create annual budget and track actual expenses against projected expenses.
Cashier Team Lead
Dollar General Market
05.2023 - 02.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Lammies Candies
09.2020 - 07.2021
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Responded to customer requests for products, services, and company information.
Cashier
Home Depot
11.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Cashier
Family Dollar
12.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Austin Can Academy
Austin, TX06.2023
Skills
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Reports and documents
- Point of Sale proficiency
- Records Maintenance
- Promotions and Discounts Understanding
- Fraud Prevention Awareness
- Loss Prevention
- Identification checks
- Staff Mentoring
- Sales Techniques Mastery
- Liquor regulations and compliance
- Expense Tracking
- Professionalism
- Problem-Solving
- Reliable and Responsible
- Team Collaboration
- Adaptable and Flexible
- Creative Thinking
- Relationship Building
- Basic Mathematics
- Daily Reporting
- Retail Merchandising
- Drawer balancing
- Returns processing
- Cash Management
- Account Reconciliation
- Budgeting expertise
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Management
- Complaint Handling
- Staff Monitoring
- Performance Evaluations
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
- Time management skills
- Cash Register Operation
- Written and verbal communication
- Cash handling and management
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Product restocking
- Payment Processing
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Cash Drawer Balancing
- Payment Collection
- POS Systems
- Staff Training
- Refund handling
- ID Verification
- Inventory Management
- Inventory Control
- Decision Making Aptitude
- Sales expertise
- Non-profit administration
- Partnership Building
- Attention to Detail
- Multitasking and Organization
- Interpersonal and Social Skills
- Flexible Schedule
- Creative and Resourceful
- Creativity and Innovation
- Outstanding communication skills
- Public Speaking
- Project Management
- Supply Restocking
- Telephone Etiquette
- Report Writing
- Data Management
- [Language] Fluency
- Analytical mindset
- Strategic planning and analysis
Accomplishments
- Documented and resolved compensation due to time worked which led to a compensation policy.
- Supervised team of 3 staff members.
- Trained and mentored 12 employees.
- Promoted to LSA after only 3 months for exceptional performance.
Interests
Timeline
Cashier Team Lead
Dollar General Market
05.2023 - 02.2024
Treasurer
Austin Youth Collective
04.2022 - 11.2024
Cashier
Lammies Candies
09.2020 - 07.2021
Cashier
Home Depot
11.2019 - 06.2020
Cashier
Family Dollar
12.2018 - 06.2019
High School Diploma -
Austin Can Academy
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