Cassandra Richmond

• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs, between 10 15 per day between Zoom and office visits..
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Participated in professional development and training opportunities to enhance clinical skills.
• Implemented variety of evidence-based counseling methods to achieve therapy goals.

Team leader for off-site recruitment, interview and assessment of eligible patients, at the Breast Examination Center of Harlem. Recruitment was to create genealogic health histories to aid in treatment outcomes of breast cancel treatment.

• Communicated research data and content conducted by way of oral presentation accompanied by video presentation. Video was one of the primary tools used to recruit new participants. Concluding with question and answer session which addressed client concerns regarding clinical trial participation.
• Developed video that showcased the questions that we most frequently asked about genetic counseling and testing.
• Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.
• Improved patient retention rates in longitudinal studies by establishing rapport with participants and maintaining regular follow-up communication throughout trial duration. Our goal of reaching 75 participants was attained.
• Expedited study progress by overseeing timely completion and submission of required documents, forms, and reports in accordance with regulatory guidelines.
• Coordinated with multidisciplinary teams to facilitate smooth communication between researchers, clinicians, and support staff.
• Assisted principal investigators in evaluating treatment outcomes by conducting thorough assessment of patient data.

• Improved patient outcomes by conducting comprehensive psychosocial assessments and developing individualized care plans.
• Facilitated therapeutic groups focused on topics such as stress management, coping skills development, and grief processing for improved mental well-being of participants.
• Coordinated discharge planning efforts with multidisciplinary team members to ensure seamless transitions from hospital to home or other levels of care settings.
• Advocated for patients'' rights within the healthcare setting, promoting self-determination and autonomy throughout their treatment process.
• Developed strong rapport with diverse patient populations by demonstrating cultural competence and sensitivity during all interactions.
• Educated patients and families on available resources, empowering them to make informed decisions about their healthcare journey.
• Participated in clinical supervision sessions, reflecting on practice experiences and seeking feedback from peers and supervisors to continually refine professional skills and knowledge.
• Provided emotional support to patients and families, addressing their concerns related to medical conditions, treatments, and coping strategies.
• Enhanced patient satisfaction by consistently delivering compassionate, client-centered care that addressed unique needs and preferences.
• Supported family caregivers by providing education on self-care strategies, stress reduction techniques, community resources available for respite support services.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.

• Evaluated student performance through exams, papers, and participation to monitor progress and provide constructive feedback.
• Engaged class of approximately 40 students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
• Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
• Organized, prepared, and revised psycholgy course material and applied technological options for online and course-related software.