Cassandra Rickman
Weston,WV
Summary
Organized and dependable Peer Recovery Support Specialist and Patient Access Specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Access Intake Specialist
PursueCare
08.2023 - Current
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Streamlined registration procedures for enhanced patient experience and reduced wait times.
- Coordinated with medical professionals to ensure accurate insurance verification and authorization.
- Enhanced data accuracy by meticulously updating patient records in the electronic health record system.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information at all times.
- Contributed to a welcoming atmosphere for new patients by providing friendly assistance during initial visits.
- Managed high volume of inbound calls while maintaining courteous demeanor under pressure.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Peer Recovery Support Specialist
Healthy Minds
05.2022 - Current
- Worked in the Emergency Dept from May 4th 2022 through Nov.2022
- Transitioned into the Regional Jail Position on Nov. 4th 2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
- Worked in The Emergency Dept from 5/22-11/22. as a recovery coach referring clients to detox before transitioning to the Regional Jail PRSS position in 11/22.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Designed safe and supportive environment for clients to discuss issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Educated clients on dangers of substance abuse and prevention techniques.
- Transported Clients to Court Hearings and provided support
- collaborated with Case Manager at Regional Jail to complete best discharge plans for clients .
- Follow up with Patients twice a month once released from the Regional Jail.
- Distribute Narcan
- Complete all supervisions with Supervisor.
Server
Texas Road House
08.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Peer Recovery Coach
Valley Health Care
11.2021 - 01.2022
- Gathered information about useful resources and helped coordinate referrals.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
Veterinary Technician
Mountainview Veterinary Hospital
01.2018 - 04.2020
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Education
Peer Recovery Support Specialist Certification. -
Grace Recovery
12.2022
GED -
Mineral County Technical Center
Keyser, WV01.2018
Skills
- Substance Abuse Treatment
- Crisis Response
- HIPAA Requirements
- Documentation Abilities
- Assess Drug Use
- Monitoring Recovery
- Peer Support
- Support Networks
- Motivational Interviewing
- Client Care
- Coping Methods
- Peer Coaching
- Emotional Support
- Client Needs Assessment
- Resource Recovery
- Insurance Verification
- Appointment Scheduling
- Quality Assurance
Timeline
Patient Access Intake Specialist
PursueCare
08.2023 - Current
Peer Recovery Support Specialist
Healthy Minds
05.2022 - Current
Peer Recovery Coach
Valley Health Care
11.2021 - 01.2022
Server
Texas Road House
08.2021 - 05.2022
Veterinary Technician
Mountainview Veterinary Hospital
01.2018 - 04.2020
Peer Recovery Support Specialist Certification. -
Grace Recovery
GED -
Mineral County Technical Center
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