Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Roark

Parma,United States

Summary

Experienced receptionist with a strong background in providing administrative support and delivering exceptional customer service. Successfully managed fast-paced front desk operations for 4 years, demonstrating excellent organizational and multitasking abilities. Known for strong planning, problem-solving, and communication skills. Dedicated to ensuring efficient and seamless operations while delivering top-notch service to clients.

Overview

16
16
years of professional experience

Work History

Patients Care Nursing Assistant

Cleveland Clinic
01.2023 - 12.2023
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.

Receptionist

Broadview Dental Group
02.2022 - 01.2023


  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Completed new patient registrations in software to create accurate and comprehensive records.

Secretary

Marble builder direct
02.2017 - 01.2022
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Supported team members by restocking supplies, maintaining office equipment and cleaning.
  • Managed multiple calendars and contacts within quick books.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Processed accurate payroll for staff.
  • Maintained organized filing system of paper and electronic documents.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Server

Almi restaurant
05.2012 - 02.2017
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.

Cashier

Marcs Grocery
01.2008 - 05.2012
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Resolved customer complaints and escalated worsening concerns for remediation.

Education

Some College (No Degree) -

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Parma High School
Parma, OH
07.2011

Skills

  • Requisition processing
  • Administering payroll
  • Developing presentations
  • Accounts receivable and payable
  • Prioritization and time management
  • Filing experience
  • Office staff leadership
  • Scheduling and calendar management
  • QuickBooks expert
  • Invoicing and billing
  • Schedule management
  • Excellent multitasking capability
  • Appointment Scheduling
  • Maintaining cleanliness
  • Incoming Call Reception
  • Punctual and Reliable
  • Patient Scheduling
  • Front Office Management
  • Patient Services
  • Records Management
  • HIPAA Compliance
  • Team Collaboration

Timeline

Patients Care Nursing Assistant

Cleveland Clinic
01.2023 - 12.2023

Receptionist

Broadview Dental Group
02.2022 - 01.2023

Secretary

Marble builder direct
02.2017 - 01.2022

Server

Almi restaurant
05.2012 - 02.2017

Cashier

Marcs Grocery
01.2008 - 05.2012

Some College (No Degree) -

Cuyahoga Community College

High School Diploma -

Parma High School

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Cassandra Roark