Cassandra Roberson
Rochester,NY
Summary
Dynamic leader and quick learner with a proven track record, Enhancing customer satisfaction and boosting team performance. Excelled in multitasking and staff training, fostering a fast-paced, positive work environment. Demonstrated exceptional problem-solving and communication skills, driving operational excellence and employee development.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Highland Hospital
04.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Utilized POS system to receive and process food and beverage orders.
Food Service Worker
Monroe Community College
01.2019 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Supervisor
Aramark
09.2017 - 09.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Inventory
- Food preparation
Assistant Manager
Jimmy Johns
01.2015 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Rochester Educational Opportunity Center
Rochester, NY03.2010
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Communication Skills
- Problem-Solving
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Staff Training and Development
- Attention to Detail
Timeline
Food Service Worker
Highland Hospital
04.2022 - Current
Food Service Worker
Monroe Community College
01.2019 - 12.2021
Food Service Supervisor
Aramark
09.2017 - 09.2018
Assistant Manager
Jimmy Johns
01.2015 - 09.2017
GED -
Rochester Educational Opportunity Center
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