Cassandra Roberts
Owensboro,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Hairstylist
Self Employed Services
07.2009 - 12.2022
- Managed markdowns, purchase orders, invoicing, cash reconciliation and inventory control.
- Listened to customer concerns to provide in-depth consultation to determine client wants and needs.
- Exceeded sales goals on a consistent basis through hands-on demonstration and needs analysis.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Built a loyal clientele through exceptional customer service and attention to detail in color and styling techniques.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bartender and Chairperson
Fraternal of Eagles Owensboro
04.2022 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Streamlined front office operations by implementing effective cash handling procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Customer Service Representative
CompuCom
02.2001 - 12.2003
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Inspector-Warehouse Production
Mangar Industries Healthcare Packaging
01.1996 - 02.2001
- Performed detailed inspections of products to ensure they meet all quality standards
- Monitor and verify production processes to guarantee product integrity
- Collaborate with the production team to resolve quality issues promptly
- Participate in continuous improvement initiatives to enhance product quality
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Education
Licensed Cosmetologist -
PAUL MITCHELL SCHOOL
Dallas, TXSkills
- Advanced hair styling techniques
- Efficient appointment management
- Effective communication abilities
- Proactive self-starter
- Beverage crafting
- Customer service proficiency
- Point of sale management
- Quality assurance inspection
- Manufacturing experience
- Accurate data entry
- Proficient in computer applications
Timeline
Bartender and Chairperson
Fraternal of Eagles Owensboro
04.2022 - 12.2024
Hairstylist
Self Employed Services
07.2009 - 12.2022
Customer Service Representative
CompuCom
02.2001 - 12.2003
Inspector-Warehouse Production
Mangar Industries Healthcare Packaging
01.1996 - 02.2001
Licensed Cosmetologist -
PAUL MITCHELL SCHOOL
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