Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Roberts

Las Vegas,NV

Summary

Highly organized and solutions-driven property management professional with extensive experience in repair coordination, tenant relations, vendor management, and team leadership. Strong background overseeing high-volume maintenance workflows, managing complex service issues, and ensuring timely, cost-effective repairs. Known for excellent communication, strategic problem-solving, and the ability to manage multiple priorities with accuracy and professionalism. Combines supervisory experience from a fast-paced customer service environment with hands-on property operations expertise to deliver efficient processes, high customer satisfaction, and smooth day-to-day management. Adept at building strong vendor partnerships, maintaining compliance, and supporting both teams and clients with consistency and accountability. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Property Manager Assistant

Deluxe Realty
Las Vegas, NV
10.2025 - Current
  • Coordinated all property repairs and maintenance requests from tenants and owners, including scheduling vendors, obtaining bids, and ensuring timely completion of work.
  • Served as the primary point of contact for tenant communication regarding maintenance, lease questions, move-ins, and move-outs, delivering prompt and professional support.
  • Monitored open work orders and vendor timelines, ensuring compliance with service level expectations and updating all parties on progress.
  • Assisted in enforcing lease terms, issuing notices, and supporting property managers with compliance tasks and documentation.
  • Supported the onboarding of new tenants, including application processing, background checks, lease preparation, and move-in coordination.
  • Collaborated with vendors and contractors to negotiate pricing, verify work quality, and maintain strong service relationships.
  • Provided administrative support to property managers, including reports, document preparation, scheduling, and day-to-day operational tasks.

Licensed Transaction Coordinator & Realtor

Self-Employed | exp Realty
Las Vegas, NV
12.2022 - 10.2025
  • Oversee real estate transactions from contract to close for multiple agents.
  • Coordinate inspections, appraisals, deadlines, and signings.
  • Communicate with escrow, lenders, clients, and vendors to ensure smooth closings.
  • Ensure compliance via Skyslope and GLVAR systems.
  • Generate business through referrals, consistent communication, and social media marketing.

Real Estate Assistant & Transaction Coordinator

Coldwell Banker Premier Realty
Henderson, NV
02.2022 - 12.2022
  • Scheduled buyer showings and maintained detailed transaction timelines.
  • Coordinated inspections, appraisals, and vendor scheduling.
  • Handled client gifting, listing prep, and post-appointment follow-ups.
  • Managed calendar, client communications, and marketing campaigns on behalf of agent.

Administrative Assistant & Repairs Coordinator Assistant

Black & Cherry Real Estate
Henderson, NV
05.2021 - 02.2022
  • Started at front desk managing calls, visitors, mail, and office upkeep.
  • Promoted within 3 months to assist the Repairs Coordinator.
  • Scheduled vendor appointments and tracked work orders.
  • Used AppFolio to manage maintenance requests and tenant/homeowner communications.

Call Center Supervisor

Sitel
Las Vegas, NV
06.2020 - 02.2022
  • Managed escalation calls for a team of 10 representatives, effectively resolving issues and boosting customer satisfaction ratings.
  • Coached, mentored, and developed agents through regular performance evaluations, side-by-side coaching, and targeted training sessions.
  • Monitored daily KPIs including AHT, QA scores, member satisfaction metrics, attendance, and schedule adherence; implemented action plans to improve team performance.
  • Handled escalated member concerns and complex service issues, delivering quick resolutions while maintaining a positive customer experience.
  • Managed workforce planning within the team, including schedule adjustments, break adherence, and queue management to maintain service level goals.
  • Conducted team huddles and communication updates to ensure agents stayed informed on Costco policies, promotions, and membership guidelines.

Education

High School Diploma -

Thunderbird High School
Phoenix

Some College (No Degree) - Sports Medicine

UNLV
Las Vegas, NV

Skills

  • Coordination and compliance
  • Customer relationship management
  • Property management systems
  • Administrative support tools
  • Service excellence and team leadership
  • Scheduling and vendor management
  • Inspection oversight
  • Licensed property manager
  • Vendor coordination
  • Contract negotiation
  • Maintenance tracking
  • Tenant communication

Certification

Salesperson- Real Estate License

Timeline

Property Manager Assistant

Deluxe Realty
10.2025 - Current

Licensed Transaction Coordinator & Realtor

Self-Employed | exp Realty
12.2022 - 10.2025

Real Estate Assistant & Transaction Coordinator

Coldwell Banker Premier Realty
02.2022 - 12.2022

Administrative Assistant & Repairs Coordinator Assistant

Black & Cherry Real Estate
05.2021 - 02.2022

Call Center Supervisor

Sitel
06.2020 - 02.2022

High School Diploma -

Thunderbird High School

Some College (No Degree) - Sports Medicine

UNLV