Cassandra Rodriguez
Windermere
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Culinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Very Detail oriented. Passionate about what I do.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Head Chef
Stoneybrook West Golf Club
05.2023 - Current
- Planned promotional menu additions based on seasonal pricing and product availability.
- Created recipes and prepared advanced dishes.
- Hired, managed, and trained kitchen staff.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Obtained fresh, local ingredients to lower grocery costs.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Interacted with guests to obtain feedback on product quality and service levels.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Culinary Experience Manager
Azpira At Windermere
07.2017 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Hired, managed and trained kitchen staff.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Created recipes and prepared advanced dishes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained well-organized mise en place to keep work consistent.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Collaborated with staff members to create meals for large banquets.
- Accomplished multiple tasks within established timeframes.
Head Line Cook
Fresh Lime And Grill
07.2015 - 02.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Associate of Arts - Restaurant And Culinary Management
Escuela Hotelera De San Juan
Hato Rey, PR05.2006
BBA - Marketing And Management
Universidad De Puerto Rico
Bayamon 05.1998
Skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Time Management
- Patient and Empathetic
- Food spoilage prevention
- Recipes and menu planning
- Food plating and presentation
- Extensive catering background
- Strong attention to safe food handling procedures
Certification
CPR Certificate
Food Handling , Serve Safe .
Languages
Spanish
Native or Bilingual
Timeline
Executive Head Chef
Stoneybrook West Golf Club
05.2023 - Current
Culinary Experience Manager
Azpira At Windermere
07.2017 - 04.2023
Head Line Cook
Fresh Lime And Grill
07.2015 - 02.2016
Associate of Arts - Restaurant And Culinary Management
Escuela Hotelera De San Juan
BBA - Marketing And Management
Universidad De Puerto Rico
CPR Certificate
Food Handling , Serve Safe .
Similar Profiles
Ava BristolAva Bristol
Food and Beverage Attendant at Stoneybrook Golf & Country ClubFood and Beverage Attendant at Stoneybrook Golf & Country Club
Drew AngeloDrew Angelo
Assistant Golf Professional at Stoneybrook Golf & Country ClubAssistant Golf Professional at Stoneybrook Golf & Country Club
Jonathan RobertsJonathan Roberts
Greenskeeper at Stoneybrook Golf & Country ClubGreenskeeper at Stoneybrook Golf & Country Club