Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
13
13
years of professional experience
Work History
Sales Representative
Baldor Specialty Foods
The Bronx, NY
08.2022 - Current
Answered phones promptly and provided excellent customer service.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Answered inquiries from prospective customers regarding features of products and services offered.
Maintained database by entering new and updated customer and account information.
Identified and corrected data entry errors to prevent duplication across systems.
Security Officer
Allied Universal Security Services
New York, NY
09.2019 - 04.2022
Verified photo IDs and tickets to allow guests passage.
Guarded restricted areas to prevent unauthorized entry.
Secured personnel and premises by inspecting buildings and patrolling property.
Addressed problems quickly and reported clear information while working under minimal supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Monitored premises and recorded activity in daily officer reports.
Completed incident reports to record security or loss prevention incidents.
Observed patrons and customers to quickly address security situations.
Documented security-related situations and submitted in-depth reports to superiors.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Responded to alarms and conducted investigations as required.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Barista
Starbucks
Pittsburgh, PA
02.2016 - 08.2019
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Prepared and served coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Maintained calm demeanor during high-volume periods and special events.
Received and accurately processed customer payments.
Created complex, hand-crafted beverages based upon customer preferences.
Food Service Worker
McDonald's
Pittsburgh, PA
07.2011 - 08.2018
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Operated cash register to process cash, check, and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Followed food safety regulations pertaining to sanitation, food handling and storage.
Performed variety of duties related to food service.
Maintained professional demeanor during interactions with customers and co-workers.
Greeted customers upon arrival in the dining area.
Followed established cash handling procedures when collecting payment from customers.
Education
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Fordham High School for the Arts
Skills
Excellent customer service
Call Center Customer Service
Organization and Multitasking
Data Entry
Food safety knowledge
Team Oriented
Fast-Paced Environment
Cash Register Operation
Working with Diverse People
Positive Attitude
Attention to Detail
CCTV Monitoring
Identification verification
Personal Information
Title: Barista
References
Valetta Housey, Former Supervisor, (412) 956-0566
Zachary Schmidt, Former Manager, (412) 302-8140
References
References available upon request.
Timeline
Sales Representative
Baldor Specialty Foods
08.2022 - Current
Security Officer
Allied Universal Security Services
09.2019 - 04.2022
Barista
Starbucks
02.2016 - 08.2019
Food Service Worker
McDonald's
07.2011 - 08.2018
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Fordham High School for the Arts
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