Summary
Overview
Work History
Education
Skills
Personal Information
References
References
Timeline
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Cassandra Rosado

Bronx,NY

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

13
13
years of professional experience

Work History

Sales Representative

Baldor Specialty Foods
The Bronx, NY
08.2022 - Current
  • Answered phones promptly and provided excellent customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained database by entering new and updated customer and account information.
  • Identified and corrected data entry errors to prevent duplication across systems.

Security Officer

Allied Universal Security Services
New York, NY
09.2019 - 04.2022
  • Verified photo IDs and tickets to allow guests passage.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Observed patrons and customers to quickly address security situations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Responded to alarms and conducted investigations as required.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Barista

Starbucks
Pittsburgh, PA
02.2016 - 08.2019
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  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.
  • Received and accurately processed customer payments.
  • Created complex, hand-crafted beverages based upon customer preferences.

Food Service Worker

McDonald's
Pittsburgh, PA
07.2011 - 08.2018
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  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed variety of duties related to food service.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Greeted customers upon arrival in the dining area.
  • Followed established cash handling procedures when collecting payment from customers.

Education

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Fordham High School for the Arts

Skills

  • Excellent customer service
  • Call Center Customer Service
  • Organization and Multitasking
  • Data Entry
  • Food safety knowledge
  • Team Oriented
  • Fast-Paced Environment
  • Cash Register Operation
  • Working with Diverse People
  • Positive Attitude
  • Attention to Detail
  • CCTV Monitoring
  • Identification verification

Personal Information

Title: Barista

References

  • Valetta Housey, Former Supervisor, (412) 956-0566
  • Zachary Schmidt, Former Manager, (412) 302-8140

References

References available upon request.

Timeline

Sales Representative

Baldor Specialty Foods
08.2022 - Current

Security Officer

Allied Universal Security Services
09.2019 - 04.2022

Barista

Starbucks
02.2016 - 08.2019

Food Service Worker

McDonald's
07.2011 - 08.2018

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Fordham High School for the Arts
Cassandra Rosado