Cassandra Rosales-White
Washington,DC
Summary
Customer service expert with 8 years of experience in diverse settings, specializing in communication and problem-solving. Strong background in youth development and community outreach, proficient in Microsoft Office and 365 for streamlined operations. Focused on advancing inclusive practices and initiatives for mental health and gender equality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AmeriCorps Member
Latin American Youth Center
Washington, DC
03.2024 - Current
- Maintained up-to-date knowledge through ongoing education and advanced training.
- Established partnerships with schools and local organizations to enhance resource accessibility.
- Facilitated workshops and group activities on career planning, conflict resolution, and college preparation.
- Organized and prioritized tasks to efficiently meet service goals.
- Collaborated with cross-functional teams to drive goal achievement.
Passenger Engagement Specialist
BAGS INC
Ronald Reagan National Airport
10.2022 - 04.2023
- Streamlined passenger check-in processes and managed mobility assistance coordination while maintaining precise luggage tracking for high-volume airport operations.
Sales Associate, Cashier
Icing By Claires
Arlington, VA
06.2021 - 07.2021
- Executed cashier duties, including accepting payments and issuing receipts.
- Processed returns, exchanges, and refunds per company policies.
- Delivered exceptional customer service while greeting customers.
- Monitored sales performance metrics to identify market trends.
Cashier
Whole Foods Market
Washington, DC
02.2017 - 07.2020
- Fostered positive shopping experiences by coordinating with team members to maintain store organization, and process customer transactions efficiently.
- Maintained precise cash drawer reconciliation and transaction records while ensuring compliance with store policies and payment procedures.
- Adapted quickly to new payment systems and store promotions, while maintaining an efficient checkout flow during peak shopping periods.
- Enhanced customer satisfaction through personalized product recommendations and knowledgeable assistance, fostering lasting relationships.
Education
IC3 Levels 1-3 - Microsoft Word Certification
LAYC Career Academy Public Charter School
Washington, DC03.2023
High School Diploma -
Phelps ACE High School
Washington, DC06.2014
Skills
- Microsoft Office and 365
- Youth development and mentorship
- Event planning and management
- Cultural competence
- Community outreach
- Conflict resolution
- Curriculum development
- Interpersonal skills
- Emotional intelligence
Certification
- American Red Cross Adult and Pediatric First Aid/CPR/AED
References
References available upon request.
Timeline
AmeriCorps Member
Latin American Youth Center
03.2024 - Current
Passenger Engagement Specialist
BAGS INC
10.2022 - 04.2023
Sales Associate, Cashier
Icing By Claires
06.2021 - 07.2021
Cashier
Whole Foods Market
02.2017 - 07.2020
IC3 Levels 1-3 - Microsoft Word Certification
LAYC Career Academy Public Charter School
High School Diploma -
Phelps ACE High School
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