Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Rosselle

Glens Falls,New York

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality and education sectors, notably at Charlie's Bar & Kitchen. Excelled in beverage preparation and menu memorization while enhancing customer satisfaction through effective communication and professional appearance. Proven ability to train new hires and drive revenue growth, demonstrating a blend of hard and soft skills.

Overview

4
4
years of professional experience

Work History

Bartender/Server

Charlie's Bar & Kitchen
05.2023 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Teacher

Whitehall Central Schools
09.2020 - Current
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Created lessons and online testing materials to facilitate remote learning.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Server

Diamond Point Grille
05.2021 - 10.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Master of Science - Education

College of St. Rose
Albany, NY
05-2010

Skills

  • Menu Memorization
  • Basic accounting
  • Food Service
  • Health codes compliance
  • Bar restocking
  • Payment Processing
  • Beverage Preparation
  • Safe service compliance
  • New Hire Training
  • Professional Appearance

Timeline

Bartender/Server

Charlie's Bar & Kitchen
05.2023 - Current

Server

Diamond Point Grille
05.2021 - 10.2022

Teacher

Whitehall Central Schools
09.2020 - Current

Master of Science - Education

College of St. Rose

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Cassandra Rosselle