Cassandra Ruffin
Orlando,FL
Summary
Enthusiastic and professional administrative associate With over 4 years of experience, training in a wide range of office administration tasks varying between business and healthcare. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing and collecting information from clients/ patients, and acting as liaison between departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Southpark Dental Group
Orlando, FL
04.2023 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Patient Care Coordinator
Giovanni Jubiz Reproductive Immunology
Remote
08.2022 - 04.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Administration Assistant
Highland Hill Capital
Remote
12.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Monitored incoming contracts and service agreements for correct pricing and information.
Treatment Plan Coordinator
Mid Florida Endodontics
Maitland, FL
01.2021 - 12.2021
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule procedures.
- Communicated with patients, ensuring that treatment information was received and understood.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
Patient Services Coordinator
Medfast Urgent Care
Melbourne, FL
01.2020 - 01.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Marketing Assistant
Minorities Moving Forward
Boca Raton, FL
01.2020 - 07.2020
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Education
Bachelor of Business Administration - Business Administration
Florida Atlantic University
Boca Raton, FL12.2025
Skills
- Insurance Verification
- Superb Active Listening Abilities
- Patient Engagement
- Conflict Resolution
- Scheduling
- Verbal and Written Communication
- Time Management Skills
- Administrative Duties
Certification
2-15 Life & Health License
- License Number - W877689
- NPN - 20401145
Software Knowledge
- Microsoft Office - Advanced
- Eaglesoft - Advanced
- Nextgen - Intermediate/ Advanced
- Salesforce - Intermediate
- Dentrix - Intermediate
Timeline
Scheduling Coordinator
Southpark Dental Group
04.2023 - Current
Patient Care Coordinator
Giovanni Jubiz Reproductive Immunology
08.2022 - 04.2023
Administration Assistant
Highland Hill Capital
12.2021 - 08.2022
Treatment Plan Coordinator
Mid Florida Endodontics
01.2021 - 12.2021
Patient Services Coordinator
Medfast Urgent Care
01.2020 - 01.2021
Marketing Assistant
Minorities Moving Forward
01.2020 - 07.2020
Bachelor of Business Administration - Business Administration
Florida Atlantic University