Cassandra Ruffin
Orlando,FL
Summary
Enthusiastic and professional administrative associate With over 4 years of experience, training in a wide range of office administration tasks varying between business and healthcare. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing and collecting information from clients/ patients, and acting as liaison between departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Southpark Dental Group
04.2023 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Patient Care Coordinator
Giovanni Jubiz Reproductive Immunology
08.2022 - 04.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Administration Assistant
Highland Hill Capital
12.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Monitored incoming contracts and service agreements for correct pricing and information.
Treatment Plan Coordinator
Mid Florida Endodontics
01.2021 - 12.2021
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule procedures.
- Communicated with patients, ensuring that treatment information was received and understood.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
Patient Services Coordinator
Medfast Urgent Care
01.2020 - 01.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Marketing Assistant
Minorities Moving Forward
01.2020 - 07.2020
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Education
Bachelor of Business Administration - Business Administration
Florida Atlantic University
Boca Raton, FL12.2025
Skills
- Insurance Verification
- Superb Active Listening Abilities
- Patient Engagement
- Conflict Resolution
- Scheduling
- Verbal and Written Communication
- Time Management Skills
- Administrative Duties
Certification
2-15 Life & Health License
- License Number - W877689
- NPN - 20401145
Software Knowledge
- Microsoft Office - Advanced
- Eaglesoft - Advanced
- Nextgen - Intermediate/ Advanced
- Salesforce - Intermediate
- Dentrix - Intermediate
Timeline
Scheduling Coordinator
Southpark Dental Group
04.2023 - Current
Patient Care Coordinator
Giovanni Jubiz Reproductive Immunology
08.2022 - 04.2023
Administration Assistant
Highland Hill Capital
12.2021 - 08.2022
Treatment Plan Coordinator
Mid Florida Endodontics
01.2021 - 12.2021
Patient Services Coordinator
Medfast Urgent Care
01.2020 - 01.2021
Marketing Assistant
Minorities Moving Forward
01.2020 - 07.2020
Bachelor of Business Administration - Business Administration
Florida Atlantic University
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