Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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CASSANDRA RUIZ

Dallas,tx

Summary

Motivated healthcare professional with hands-on experience in perioperative support, clinical reimbursement, and financial operations. Known for strong communication, attention to detail, and problem-solving skills. Actively pursuing a nursing career with a passion for patient-centered care and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Reimbursement Specialist

Parkland Hospital
01.2023 - Current
  • Audits clinical documentation and charge entries in EPIC to ensure billing accuracy
  • Investigates and resolves charge discrepancies by collaborating with Patient Financial Services and clinical staff
  • Generates and distributes reports on charge errors; provides recommendations for improvement
  • Serves as a resource and provides training on accurate charge entry
  • Maintains compliance with billing regulations and supports revenue cycle efficiency

Perioperative Business Support Specialist

Parkland Hospital
11.2022 - 01.2023
  • Performed data entry for operating room cases in EPIC
  • Adjusted schedules and documented emergent cases, ensuring accuracy
  • Collaborated with teams to maintain workflow efficiency
  • Generated operational reports and assisted in troubleshooting

Guest Service Representative

Parkland Hospital
03.2022 - 11.2022
  • Delivered excellent customer service and resolved guest issues
  • Addressed complaints and ensured a positive visitor experience
  • Communicated effectively with patients, staff, and departments

Damage Prevention Agent

Texas 811
08.2019 - 06.2021
  • Used GIS mapping to identify underground utilities
  • Coordinated emergency responses for damages
  • Maintained detailed and clear communication with contractors and customers

Financial Clerk

Boude Storey Middle School (Dallas ISD)
08.2016 - 02.2019
  • Processed payroll, tracked financial transactions, and maintained accounts
  • Managed payments and billing inquiries
  • Created reports, budgets, and projections while maintaining compliance with financial regulations

Education

Bachelor of Science (B.S.) - Psychology, Spanish

Texas Woman's University
Denton, TX
05.2023

Associate in Science (A.S.) - Applied Science

Mountain View College
Dallas, TX
05.2020

Skills

  • Proficient in EPIC and other EMR software
  • Strong ability to interpret, analyze, and summarize accounting and financial data
  • Knowledgeable in CPT, ICD-9/10 coding standards
  • Charge capture review & discrepancy resolution
  • Experience with daily financial operations and reconciliations
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Proficient in 10-key entry
  • Excellent interpersonal and communication skills
  • Customer service–oriented
  • Strong attention to detail
  • Fluent in Spanish

Certification

  • 10-key entry
  • Typing speed: 50 WPM
  • Microsoft Word, Excel, PowerPoint
  • Amazon Connect
  • Spanish for Medical Professionals – Score: 95%

Languages

Spanish
Native or Bilingual

Timeline

Clinical Reimbursement Specialist

Parkland Hospital
01.2023 - Current

Perioperative Business Support Specialist

Parkland Hospital
11.2022 - 01.2023

Guest Service Representative

Parkland Hospital
03.2022 - 11.2022

Damage Prevention Agent

Texas 811
08.2019 - 06.2021

Financial Clerk

Boude Storey Middle School (Dallas ISD)
08.2016 - 02.2019

Associate in Science (A.S.) - Applied Science

Mountain View College

Bachelor of Science (B.S.) - Psychology, Spanish

Texas Woman's University

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