Cassandra Rusbatch, SHRM-CP
Human Resources Director
Palmyra,PA
Summary
Benefits & Compensation; Internal Communications; Employee Relations; Training & Development; Organizational Development; Engagement & Retention; Performance Management; Regulation Compliance; Leave Management; Succession Planning; Talent Acquisition; Talent Development
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Director of Human Resources
Verber Dental Group
06.2021 - Current
- Automated recruiting efforts, onboarding, open enrollment processes, and training
- Developed New Hire Orientation and continually made changes to further improve new hire experience
- Developed succession plans and promotion paths for team members in partnership with managers and Director of Operations
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
- Structured compensation and benefits according to market conditions and budget demands
- Continually trained and supported managers and managing partners on HR guidelines and initiatives
- Completed overhaul on Employee Handbook, updating its policies and procedures
- Managed HR team; supported 235 employees across 8 locations, 10 partners of the business, and 10 managers
<p>Human Resources Generalist</p> <p></p>
U-GRO Learning Centres
07.2020 - 06.2021
- First point of contact for employee questions and concerns; 400 employees across 14 locations in Central Pennsylvania
- Coached managers on employee relations issues; supported performance management functions, conducted investigations for complex situations, supported and implemented corrective action when necessary
- Collected data for analyzing turnover trends, employee engagement platform usage, and for initiatives
- Experienced with benefit reconciliations, carrier connections, and elements of self-funded medical plan
- Managed FMLA, FFCRA, WC, COBRA, UC, and assisted with EEO Reporting, ACA, and all other reporting to ensure organizational compliance
- In-Service Committee Chair & Safety Committee member
- SHRM-CP certified as of May 2021
<p>HR Support Coordinator</p> <p></p>
U-GRO Learning Centres
10.2018 - 07.2020
- Researched and implemented workflow process through a software program (Trello) in order to foster teamwork, enable accountability, and manage a high volume of tasks; rolled out to entire Corporate Office after seeing how successful HR team used the program
- Managed status changes in HRIS system in a timely manner, ran reports, assisted during Open Enrollment Information Sessions
- Completed comprehensive review and overhaul of Employee Handbook to enhance clarity and consistency and to align with employer brand and messaging
- Coordinated planning and execution of company-wide recognition events
- Assisted in developing HR policies and programs
- Supported Recruiter with on-boarding and off-boarding including job fairs and New Hire Orientation
- Responsible for maintaining personnel files, assisted in company-wide clearance and training tracking, ensuring compliance with local, state, and federal regulations
- Coordinated and scheduled training programs for 400 employees; specifically First Aid / CPR Trainings
<p>Assistant Director</p> <p></p>
U-GRO Learning Centres
11.2015 - 10.2018
- Managed team of 30 teachers, handling conflicts and sensitive topics with confidentiality and empathy
- Cultivated positive relationships with over 160 families and their children, a team of teachers, as well as the leadership team, supporting services, and the community
- Created multiple tracking tools to support Center Director, trained all Center Directors in their use, and made accessible to the company to improve efficiency in maintaining compliance
- Effectively reworked schedules and plans daily, sometimes hourly, in order to increase efficiency and accommodate for unpredictable situations
<p>Center Director on Site</p> <p></p>
Kiddie Line Express Early Learning Center
11.2014 - 11.2015
- Managed team of 7+ employees at a privately owned facility
- Doubled infant/toddler enrollment within the first 6 months
- Championed high quality interactions and procedures in order to increase quality of care
<p>Technical Assistance Consultant</p>
Keystone STARS
01.2012 - 11.2014
- Consulted providers and educators on various skills such as communication with families, the community, employees, and coworkers
- Developed and implemented personalized trainings to meet the needs of the teachers and center leadership
- PQAS Certified Instructor (includes ability to credit Act 48 CEU's)
<p>Teacher; Educational Coordinator</p> <p></p>
Happy Hollow at Hope Childcare Center
03.2001 - 08.2012
- Managed internships and part time employees; coached and mentored
- Created and implemented center-wide curriculum
Education
Wilkes University
01.2011 - 05.2012
Eastern University, St. Davids, PA
01.2005 - 05.2007
Harrisburg Area Community College, Harrisburg, PA
01.2003 - 05.2005
Timeline
Director of Human Resources
Verber Dental Group
06.2021 - Current
<p>Human Resources Generalist</p> <p></p>
U-GRO Learning Centres
07.2020 - 06.2021
<p>HR Support Coordinator</p> <p></p>
U-GRO Learning Centres
10.2018 - 07.2020
<p>Assistant Director</p> <p></p>
U-GRO Learning Centres
11.2015 - 10.2018
<p>Center Director on Site</p> <p></p>
Kiddie Line Express Early Learning Center
11.2014 - 11.2015
<p>Technical Assistance Consultant</p>
Keystone STARS
01.2012 - 11.2014
Wilkes University
01.2011 - 05.2012
Eastern University, St. Davids, PA
01.2005 - 05.2007
Harrisburg Area Community College, Harrisburg, PA
01.2003 - 05.2005
<p>Teacher; Educational Coordinator</p> <p></p>
Happy Hollow at Hope Childcare Center
03.2001 - 08.2012
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