Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cassandra Samrov

Cassandra Samrov

Hoosick Falls,NY

Summary

Organized Sales and Customer Service coach with a proven track record, excelling in sales strategy development and performance analysis. Skilled in talent development and customer retention, I successfully drove year-over-year business growth while enhancing team productivity. My meticulous attention to detail and ability to foster strong customer relationships have consistently led to increased loyalty and satisfaction.

Overview

20
20
years of professional experience

Work History

Retail Director

Verizon
04.2023 - 11.2024
  • Recruited, trained and guided 50+ team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Coached and promoted 12 high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

General Manager

Verizon
02.2022 - 04.2023
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained new personnel.
  • Trained and guided 10 team members to maintain high productivity and performance metrics.

Assistant Manager

Verizon
08.2018 - 02.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees to improve skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Solutions Specialist

Verizon
06.2011 - 08.2018
  • Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - English

State University of New York

Skills

  • Sales strategy development
  • Sales process management
  • Performance analysis
  • Sales team development
  • Metric tracking
  • Meticulous attention to detail
  • Customer retention
  • Talent development
  • Performance evaluations

Accomplishments

  • NE area Customer Service Representative of the year
  • Top 20% in retail sales for the Upstate NY area

Timeline

Retail Director - Verizon
04.2023 - 11.2024
General Manager - Verizon
02.2022 - 04.2023
Assistant Manager - Verizon
08.2018 - 02.2022
Solutions Specialist - Verizon
06.2011 - 08.2018
State University of New York - Bachelor of Arts, English

Similar Profiles

CREATE PROFILE