CASSANDRA SANTOS
Summary
Senior Administrative Assistant who provides high level administrative support and possesses strong organizational skills. Experienced in data entry and database maintenance, expense reporting, handling confidential documents, coordinating travel, and scheduling meetings. A courteous and detail-oriented professional who provides excellent customer service and written and oral communication. Uses time management skills to handle and coordinate multiple tasks well under pressure while remaining flexible in handling assignments. Proven ability to learn new software and database applications. Team player who takes initiative and works well with minimal supervision.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
YALE SCHOOL OF NURSING
10.2021 - Current
- Provide administrative support to Assistant Dean, Director, faculty, and staff
- Prepare and submit expense reports for faculty and staff, prepare and submit SIRs and supplier requests, and submit honoraria payment requests
- Purchase goods and supplies
- Review departmental purchases with Assistant Dean so they may prepare for upcoming fiscal year budget forecast
- Maintain documents and processes
- Data entry of course information
- Set up and schedule course evaluations
- Post exams and manage student time accommodations
- Onboard new faculty
- Schedule meetings, set up Zoom sessions, and reserve rooms for in-person meetings
- Record and distribute meeting minutes
- Act as the first point of contact for the department email inbox
- Coordinate travel arrangements
- Train new senior administrative assistants in various departments
- Learn new systems and software programs
Senior Administrative Assistant
YALE SCHOOL OF MEDICINE
03.2015 - 10.2021
- Provided administrative support to Integrated Curriculum Manager, Director and Co-Director of Health Equity Thread, faculty, and staff
- Coordinated curriculum and provided course management during transfer to online learning during COVID
- Created, updated, and maintained student schedules, curricular documents, faculty information, and student self-assessments
- Created and posted curricular materials and exams
- Created, proofread, and edited course and faculty evaluations
- Prepared evaluations for distribution
- Generated requisitions, purchase orders, invoices, and expense reports for staff
- Provided information to faculty, staff, and students
- Assisted with the planning process of projects, events, and catering
- Coordinated the preparation of materials
- Composed, formatted, and prepared letters, memos, reports, and other materials
- Proofread, edited, and reviewed materials for grammar, accuracy, and completeness
- Coordinated agendas, scheduled meetings, and maintained calendars
- Recorded and distributed meeting minutes
- Ordered and maintained inventory of office, classroom, and clinical practice suite supplies
- Reserved rooms for users and maintained user access
- Provided coverage for other departmental administrative support staff
- Learned new systems and software programs.
Senior Administrative Assistant - Temp. Assignment
YALE UNIVERSITY
12.2014 - 01.2015
- Data entry of financial donor gifts, created and validated reports
- Researched donor information online
- Maintained donor data in spreadsheets
- Composed letters of acknowledgement
Scheduler - Temp. Assignment
YALE NEW HAVEN HOSPITAL
03.2014 - 03.2014
- Scheduled in-person interviews
- Managed calendars for HR recruiters and managers
- Greeted visitors and provided reception coverage during short-term absences
Administrative Assistant - Temp. Assignment
YALE UNIVERSITY
12.2013 - 01.2014
- Screened and distributed incoming mail
- Photocopied and sorted financial contributions received according to method of payment
- Batched checks for deposit into banking institution
- Data entry of contributions, created reports
- Assembled outgoing correspondence and supporting documents for donation receipts
Customer Service Representative - Temp. Assignment
MBI
11.2012 - 01.2013
- Answered incoming calls using a headset and computer terminal
- Data entry of customer orders and payments into the database
- Addressed customer complaints to ensure retention
Marketing/Purchasing Assistant - Temp. Assignment
LATICRETE INTERNATIONAL
02.2012 - 05.2012
- Greeted and directed visitors to appropriate department
- Data entry for purchase orders
- Created and maintained filing system for purchasing department
- Transferred and formatted Material Safety Data Sheets from Adobe InDesign to Microsoft Word
Administrative Specialist
NEOPOST USA, INC.
03.2010 - 08.2011
- Responded to customer inquiries regarding misapplied payments
- Researched accounting systems within various departments to locate misapplied funds
- Monitored customer accounts to ensure transfer of misapplied payments was completed
- Removed inaccurate finance charges and/or late fees, notified customers of resolutions
- Handled confidential documents
Education
Associate of Science - Business Administration W/Management Option
Gateway Community College - To Be Completed
New Haven, CTSkills
- MS Word, Excel, Outlook, PowerPoint
- SciQuest
- Workday
- ExamSoft
- TEAMS
- Zoom
- EMS
- Canvas
- World Travel
- BlueDogs
Training
NEW HAVEN WORKS, New Haven, CT, Yale Ready Workshop, 2014
Timeline
Senior Administrative Assistant
YALE SCHOOL OF NURSING
10.2021 - Current
Senior Administrative Assistant
YALE SCHOOL OF MEDICINE
03.2015 - 10.2021
Senior Administrative Assistant - Temp. Assignment
YALE UNIVERSITY
12.2014 - 01.2015
Scheduler - Temp. Assignment
YALE NEW HAVEN HOSPITAL
03.2014 - 03.2014
Administrative Assistant - Temp. Assignment
YALE UNIVERSITY
12.2013 - 01.2014
Customer Service Representative - Temp. Assignment
MBI
11.2012 - 01.2013
Marketing/Purchasing Assistant - Temp. Assignment
LATICRETE INTERNATIONAL
02.2012 - 05.2012
Administrative Specialist
NEOPOST USA, INC.
03.2010 - 08.2011
Associate of Science - Business Administration W/Management Option
Gateway Community College - To Be Completed
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