Cassandra S. Castro
Chicago,Illinois
Summary
Friendly and reliable ,offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
10
10
years of professional experience
Work History
Cashier and Bartender
Stelios Bottles and Bites
04.2022 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Volunteer
CESA - Community Empowerment Solutions Advocates
01.2015 - Current
- Contributed to the organization's mailing list creation and production.
- Enhanced information accessibility by organizing and maintaining a comprehensive filing system.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sales Associate and Customer Service
Lowes Home Improvment
04.2021 - 08.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
P.H.C
Lou Malnatis Pizzeria
08.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Manged the flow of food orders from a restaurant to customers by reviewing orders, assigning deliveries to drivers, and communicating with restaurants and customers, resolving delivery issues.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Education
High School Diploma -
Horizon Science Academy
Chicago, IL06.2019
Some College (No Degree) - Psychology, Art
Harold Washington Community College
Chicago, ILSkills
- Bilingual
- Leadership
- Attention to Detail
- Team Player
- Patience and empathy
- Work ethic and integrity
- Customer service
- Cash handling
- Team collaboration
- POS system operations
- Refund handling
Timeline
Cashier and Bartender
Stelios Bottles and Bites
04.2022 - Current
Sales Associate and Customer Service
Lowes Home Improvment
04.2021 - 08.2023
P.H.C
Lou Malnatis Pizzeria
08.2019 - 03.2020
Volunteer
CESA - Community Empowerment Solutions Advocates
01.2015 - Current
High School Diploma -
Horizon Science Academy
Some College (No Degree) - Psychology, Art
Harold Washington Community College
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